Houseperson

Company: CEDCO: The Mill Casino Hotel & RV Park and Tri
Location: North Bend
Posted on: June 10, 2021

Job Description:

BASIC FUNCTION (the primary purpose of this position):

A House Person facilitates high standards of hotel housekeeping service and guest satisfaction by ensuring that the housekeeping department has everything in order to complete its daily tasks in a timely manner and guest satisfaction by ensuring that all the common areas of the hotel are cleaned at our highest standards.

PRINCIPAL ACTIVITIES & RESPONSIBILITIES:

• Promote a clean, safe, healthy and friendly work environment for employees and guests; report and direct safety issues to the supervisor on duty or Safety Committee.
• Greets guests, responds to guest requests, and maintains guest privacy and security to encourage repeat business.
• Strips all dirty linens and glassware out of the rooms.
• Empties the dirty linen bags off of the housekeeping carts.
• Delivers the linen racks.
• Stocks the housekeeping carts with fresh linens, clean glassware, and amenities.
• Empties the trash bags off of the housekeeping carts and takes out the trash.
• Brakes down any cardboard and takes it to the cardboard bin.
• Shampoos carpets.
• Reports any damage or suspicious activity to supervisor on duty.
• Resolves or refers to management all guest concerns, complaints or suggestions in order to provide superior hotel service to the guest.
• Vacuums and dust the hotel corridor, hallways, lobbies, and elevator lobbies.
• Ensures that the Tribal display, fireplace, and hotel entrance are cleaned at all times.
• Empties the outside trashcans on a daily basis.
• Cleans the offices and takes out the trash.
• Turndown Service.
• Uses the dishwasher to clean the glassware.
• Cleans; vacuums and dusts the 2nd floor Tower banquet rooms.
• May occasionally assist with mini-bars
• Keep all storage rooms cleaned and organized
• Transport laundry bins to and from laundry delivery trucks
• Wash, dry and fold laundry as needed
• Will need to service pool, arcade and fitness center when no pool attendant is on duty
• Maintain cleanliness of external hotel entrance
• Other duties as assigned.

POSITION REQUIREMENTS (objective educational or technical training preferred; skills; and years of experience):

• High school graduate or equivalent.
• Hotel housekeeping training or previous experience preferred.
• Employee must obtain and remain certified in OLCC

This description of duties, responsibilities and requirements is a summary, and is not intended to include all that may be assigned or required.

Keywords: CEDCO: The Mill Casino Hotel & RV Park and Tri, Eugene , Houseperson, Other , North Bend, Oregon