Technical Writer

Company: Quid, Inc.
Location: Remote
Posted on: June 10, 2021

Job Description:

TECHNICAL WRITER 1

This position reports to the Director of Education and Certification within the NetBase Quid Customer Experience Team. The position is remote, preferably located in the Pacific time zone.

POSITION DESCRIPTION

Do you have a "customer first" mindset? Do you strive to become an SME in the technologies you document? Are you self-motivated and thrive in a fast-paced, constantly changing, and technology-centric environment?

The key focus of this position is delivering self-help resources for NetBase Quid SaaS (Software as a Service) applications. The Technical Writer will develop and apply an in-depth knowledge of NetBase products and use cases to produce and maintain a wide variety of end-user content for onboarding and ongoing education. The Technical Writer is an individual contributor that works as a member of dispersed Customer Experience and Engineering teams.

RESPONSIBILITIES

• Work closely with the Product Management and Engineering teams to learn about upcoming new features, including benefits, use cases, and functionality
• Develop an in-depth understanding of new features by reading Jira tickets and experimenting with development builds
• Write and maintain knowledge base articles, LMS courses, and video scripts for a wide range of end users, including social analysts, executives, and developers
• Deliver self-help content on schedule for software releases that occur every three weeks

REQUIRED QUALIFICATIONS

This is an entry-level position. Required skills and experience:

• Bachelor's Degree in English, Technical Writing, or related field
• At least 1 year of experience as a technical writer, preferably documenting SaaS applications
• Self-motivated with the ability to work independently
• Demonstrated ability to delivering accurate, high-quality content on schedule in a fast-paced, deadline-oriented environment
• Excellent written and verbal communication skills
• Strong attention to detail
• Analytical thinker and effective problem-solver
• Experience with an HTML content authoring tool

PREFERRED SKILLS AND EXPERIENCE

• Experience with Learning Management Systems and curriculum design
• Experience with NetBase, Quid, or other social media analytics tools
• Experience with MindTouch
• Experience with Jira

LOCATION

This position is remote in the USA.

About the Company

NetBase Quid, headquartered in Santa Clara, CA, is the award-winning social analytics platform that global companies use to run brands, build businesses, and connect with consumers every second. Its platform processes millions of social media posts daily for actionable business insights for marketing, research, customer service, sales, PR, and product innovation. NetBase Quid is a trusted partner to American Airlines, Arby's, Coca-Cola, Ogilvy, T-Mobile, Universal Music Group, and YUM! Brands.

With continued stellar growth in 2020, we are expanding our Customer Experience Team with talented individuals that play to win, work together, and care about building a culture of respect, integrity and agility - for amazing outcomes.

Keywords: Quid, Inc., Eugene , Technical Writer, Other , Remote, Oregon