Project Manager - Implementation and Client Experience

Company: PSIOnline
Location: Remote
Posted on: June 12, 2021

Job Description:

Position: Project Manager

Department: Talent Management - Customer Experience

Reports to: Director, Project Management Office

Location: Remote

Responsibilities:

The Project Manager has the following responsibilities:

• Oversees the project implementation functions of the Talent Management division. Manages multiple projects with accountability for overall project success including cost, schedule, quality, and customer satisfaction. Evaluates the outcomes of the project as established during the planning phase.
• Monitors workflow and deadlines. Reviews specifications and/or project plans and ensures team members meet project goals accurately and timely.
• Provides excellent customer service to clients and partners who use the company developed web-based software solutions. Acts as a liaison for clients and maintains solid customer relationships by handling their questions and concerns with speed, accuracy, professionalism and a sense of urgency. Enlists support from others as appropriate or required.
• Assists in improving processes and procedures. Lead efforts in developing initiatives to improve the customer experience with regard to project management. Contributes to the improvement of the company's products and services.
• Develops a deep understanding of the Talent Management products and platforms. Ability to support multiple web-based software products and processes. Ability to multi-task and prioritize workload.
• Works with customers to develop project scope of work documents and project plans. Works with appropriate customers to identify and coordinate new system developments and/or enhancements.
• Leads and/or facilitates planning sessions to build consensus among project team members regarding task definitions, task sequencing, and task interdependencies within the project.
• Prepares, maintains and communicates project plans. Prepares project reports and presentations for program and project status meetings. Identifies, tracks, monitors and communicates project related issues, scope changes, variances and contingencies that may arise during the implementation of projects.
• Assesses problem situations to identify causes, gather and process relevant information, generate possible solutions and make recommendations and/or resolve the problem. Takes ownership of issues and follows them through to completion.
• Works cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness. Assesses situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
• Displays a willingness and ability to work effectively within the decision making and organizational structures of the company. Develops and fosters effective collaboration between departments and others (inside and outside of the organization) to ensure an integrated approach to providing services and fulfilling the organization's goals and objectives.
• Effectively and professionally represents the company to internal and external audiences.
• Performs a variety of tasks and other related duties incidental to the work described herein as may be assigned or delegated.

Characteristics & Behaviors:

The following characteristics and behavior patterns will maximize the Project Manager's opportunity for success at PSI:

• Possess a serving outlook.
• Be an effective communicator, both in written and verbal forms.
• Be a positive team member, working with others to resolve problems.
• Be organized, analytical, detail oriented, goal oriented, and action focused.
• Accept responsibility for issues as they arise.
• High level of adaptability and creativity. Able to work with limited supervision and direction.
• High degree of self-initiative and motivation.

Skill & Experience:

The following knowledge, skills and experience are utilized in the role of Project Manager:

• Knowledge and experience in the concepts, practices and procedures of project management, customer service, and quality improvement mechanisms.
• Relies on extensive experience and judgment to plan and accomplish goals.
• Excellent interpersonal skills. Ability and skills in communicating with people of diverse background, education and experience.
• Must be able to build and maintain productive working relationships with numerous business partners across multiple locations.
• Must be organized and able to respond quickly to requests in a constantly changing, fast-paced environment.
• Must be forward-looking, innovative, focused on improving existing processes/tools and able to create new ones in an effort to improve accuracy and efficiency.
• Must be persistent and resourceful to track down information that is not easily attainable.
• Must be process oriented and able to influence others.

Qualifications:

• Certification in Project Management strongly preferred.
• AS or BS in an information technology, business or management program is preferred. Directly applicable experience can be considered in lieu of a formal degree program.
• Three (3) years of full-time experience in managing the implementation and support of information technology projects.
• Reasonable knowledge of current hardware and software technologies and uses.
• Knowledge and experience in the concepts, practices and procedures of project management, customer service, and quality improvement mechanisms.
• Must be forward-looking, innovative, focused on improving existing processes/tools and able to create new ones in an effort to improve accuracy and efficiency.
• High level of adaptability and creativity. Able to work with limited supervision and direction.
• Microsoft Office (Excel, Outlook, Word, PPT, Teams)
• High degree of self-initiative and motivation.
• Excellent interpersonal skills. Ability and skills in communicating with people of diverse background, education and experience.
• Must be a US citizen.
• Must be able to obtain US Government Security Clearance

Keywords: PSIOnline, Eugene , Project Manager - Implementation and Client Experience, Other , Remote, Oregon