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Senior Sales Operations Analyst - AMER/LATAM

Company: ZenDesk
Location: Remote
Posted on: June 12, 2021

Job Description:

Job Description

Zendesk is looking for a driven Sales Operations Senior Analyst to join a high-impact, high-performing team that delivers strategic analysis and operational rigor to our SMB Sales organization. The ideal candidate has a passion for driving key objectives for the business and turning data-driven insights into actions. This person excels at balancing strategic planning with execution and is very comfortable getting their hands dirty.

As an analytical and scrappy problem solver and self-starter, this person will use data and qualitative information to help sales leadership forecast, track, and manage the business. You will help build and improve our data and analytics foundation including executive reporting, dashboards, and KPIs. You should have experience with and enjoy building operational and financial models, analyzing large and complex data sets, and improving our processes and tools (e.g., SFDC, data warehouses, etc). You will be working highly cross-functionally with our Sales, Marketing, Data, RevOps, Finance, and other Go-to-Market (GTM) teams.

As a key member of the GTM Operations team, this person will help drive new initiatives and make a large impact on our rapidly growing global business. Sound interesting? Come work with us!


  • Serve as a trusted partner to the leadership of both the Americas SMB Sales organization and the LATAM SMB Sales organization by defining, tracking, and implementing business objectives, strategy, tactics, and processes that scale

  • Own planning and forecasting processes (FY and long-range modeling, quota and capacity setting, territory carve)

  • Drive executive analyses, strategies, and deliverables (e.g., QBR)

  • Provide visibility and performance tracking to the business by helping to build, maintain, and improve our data and reporting foundation

  • Drive operational efficiency by automating and improving processes, tools, and dashboards that scale

  • Support special projects. Structure business problems, evaluate options, implement actionable recommendations, and track success


  • 3-5+ years of sales strategy & operations experience (experience supporting Sales Development teams and/or enterprise SaaS sales teams a plus)

  • Strategic thinker and driver. Strong analytical skills and business acumen. Ability to swiftly analyze, set priorities, and solve complex problems

  • Effective, clear, and concise communication skills, verbal and written. Propensity to present clear information to executives, cross-functional teams, and internal customers

  • Passion for data. With proficiency in querying and scoping data, conducting in-depth data analysis, and summarizing and communicating insights through slides, dashboards, and reports

  • Results-driven self-starter with the ability to multitask. Strong initiative and ability to work in a self-directed environment with a "can do" attitude and growth mindset

  • Detail-oriented with a knack for organization and process improvement. Comfortable working in a fast-paced environment while dealing with ambiguity

  • Exceptional interpersonal and influence skills. Experience driving cross-functional projects end-to-end. Ability to negotiate priorities across organizations at all levels

  • A penchant for customer service, patience, and resourcefulness

  • Proficient in Salesforce and in SQL. Experience with Tableau a plus

  • Hands-on experience working with sales pipeline and marketing data: B2B transactional data & modern tech stack

About Zendesk - Champions of Customer Service

Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at

We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information.

Keywords: ZenDesk, Eugene , Senior Sales Operations Analyst - AMER/LATAM, Other , Remote, Oregon

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