VP of Strategic Clients (NY, NJ, CT)
Company: Change Healthcare
Posted on: June 12, 2021
- Influence superior customer service delivery through strong
intercompany relationships. Lead client issue resolution using
standard process/procedures in coordination with supporting
resources that ensure the highest quality customer service in every
- Proactively own and manage service delivery escalation for
high-visibility and high-touch customer relationships by addressing
concerns and objections to ensure high-quality follow-up for client
concerns. Facilitate the coordination of efforts among Change
Healthcare's support organizations including but not limited to
Customer Support, Technical Support, Operations, Product
Development, Product Management, Product Marketing, Sales and
- Diplomatically manage, measure, track, and resolve customer
administrative issues to ensure their timely resolution and ensure
contractual compliance and
- The Role of the VP, Strategic Accounts is to provide dedicated
account leadership, coordination, and oversight to a very high
revenue and/or strategic growth customer(s). This is a highly
visible role within the company, supporting the growth and
retention of our most valued and highest profile customers. Your
focus will be on building relationships with Change Healthcare's
most important customers and developing partnerships with internal
A successful VP, Strategic Accounts will consistently exhibit
the following attributes:
- CUSTOMER - Creates a trusted advisor relationship with key
stakeholders within the customer organization. The Strategic
Account Manager demonstrates a deep understanding of the market
forces affecting our customers and offers insight into new ways
Change Healthcare can provide greater value. The Strategic Account
Manager must be a change agent by articulating the case for change
and helping the customer realize the improved business impact of
appropriate use of Change Healthcare services.
- BUSINESS -The Strategic Account Manager is responsible for
sustainable growth through routinely partnering with the Change
Healthcare Sales Organization and other Change Healthcare personnel
to strategize on ways to create new opportunities within the
accounts they service. This role is responsible for the
profitability of Change Healthcare's services through contract
management, including Service Level Agreements, product utilization
and revenue growth.
- DELIVERY - The Strategic Account Manager must be proficient in
understanding the entire Change Healthcare RCM services/product
portfolio and be able to articulate the value of these offerings to
our customers. This individual will partner with our customers to
ascertain their business priorities to develop short- and long-term
strategies for delivery of Change Healthcare services and products
that align with their business objectives. The Strategic Account
Manager is responsible for excellent delivery of services across
all lines of business.
- LEADERSHIP - This role requires strong communications skills
and imaginative, bold thinking in all situations. At times, the
Strategic Account Manager must be able to lead teams comprised of
various internal resources, partners, and customer resources. The
individual must display Executive presence and confidence to manage
executive relationships internally and with the customer.
What will be my duties and responsibilities in this job?
- Leverage best practices to identify customer needs and
opportunities for CH to competitively position and differentiate
products and services for client business retention (60%) and new
business (40%) growth. Regularly engage with customer executive
stakeholders and internal resources to develop and execute
strategic business plans that support growth, provide measurable
value, and increase client engagement/loyalty.
- Provide leadership and be accountable for external and internal
sales and customer service activities including renewal planning,
pricing and contract negotiations, product roadmaps, implementation
activities and support escalation that strengthen relationships
with client leadership and deliver on financial targets.
- Develop highly effective relationships across all departments
to coordinate contract deliverables are understood and managed
What are the requirements needed for this position?
- Bachelor's Degree
- Master's Degree in business or related field preferred
- 8-10 years of experience as an Account Manager or similar role,
with emphasis on client accounts within healthcare revenue cycle
- Minimum of 8 years of progressive customer account
- At least 5 years of experience with healthcare revenue-cycle
- Strong contracts, pricing negotiation experience
What other skills/experience would be helpful to have?
Join our team today where we are creating a better coordinated,
increasingly collaborative, and more efficient healthcare
Equal Opportunity/Affirmative Action Statement
Change Healthcare is an equal opportunity employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, age, sex, sexual
orientation, gender identity, genetic information, national origin,
disability, or veteran status. To read more about employment
discrimination protections under federal law, read EEO is the Law
and the supplemental information at
If you need a reasonable accommodation to assist with your
application for employment, please contact us by sending an email
to email@example.com with "Applicant
requesting reasonable accommodation" as the subject. Resumes or CVs
submitted to this email box will not be accepted.
to view our pay transparency nondiscrimination policy.
California (US) Residents: By submitting an application to
Change Healthcare for consideration of any employment opportunity,
you acknowledge that you have read and understood Change
Healthcare's Privacy Notice to California Job Applicants Regarding
the Collection of Personal Information.
Change Healthcare maintains a drug free workplace and conducts
pre-employment drug-testing, where applicable, in accordance with
federal, state and local laws.
Keywords: Change Healthcare, Eugene , VP of Strategic Clients (NY, NJ, CT), Other , Remote, Oregon
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