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Care Advocate, UK & Ireland (NP / PA)

Company: Maven Clinic Co
Location: Remote
Posted on: June 12, 2021

Job Description:

Maven is the largest virtual clinic for women's and family health with a mission to improve the health of the world-- one woman, one family at a time. Maven's unique care model enables employers and health plans to improve maternal health outcomes and lower costs, while empowering parents to grow their families while growing their careers. Its platform is global, includes personalized programs across fertility, maternity, and parenting/pediatrics, and offers 24/7 access to Maven's proprietary telemedicine network, the largest in women's health.

Founded in 2014 by CEO Katherine Ryder, Maven was recognized in 2020 as Fast Company's #1 Most Innovative Health Company. Maven has supported over 8 million women and families, and raised $92 million in funding from leading investors like Sequoia Capital, Oak HC/FT Partners, Icon Ventures, and individual strategic investors Reese Witherspoon, Mindy Kaling, Natalie Portman, and Anne Wojcicki.

Maven is looking for a full-time Care Advocate Nurse Practitioner or Physician Assistant to join our team to support our existing patients and practitioners, and the expansion of clients in coming months in the UK and Ireland. In this role, you will operate as both a Care Advocate and Maven Provider, serving as the voice of Maven, helping providers and patients navigate digital care, and also holding virtual consults with members within your scope of practice. As a Care Advocate NP/PA, you love helping people in their times of need and serving on the front line! We believe customer experience is one of the most important and essential roles in the company. You will learn the ins and outs of our clinical approach, product, operations, and the needs of the customer.

In service of ensuring that we have expanded coverage for our Maven users in the UK and Ireland, we are looking for a Care Advocate NP/PA who is able and willing to work 9 am - 6 pm GMT Monday - Friday and feels comfortable committing to that schedule for a minimum of one year.

As a Care Advocate NP/PA at Maven, you will...

  • Deliver amazing service to our providers and patients based in the UK, Ireland, and beyond, via video appointments and email/messaging
  • Create and regularly update internal documentation on the health systems in the UK, Ireland, and continental Europe to ensure culturally-appropriate care
  • Provide ongoing case management
  • Answer user questions about our product and provide personalized online appointment booking support
  • Moderate our community forum
  • Triage urgent care requests
  • Strategize creative solutions to help solve customer needs
  • Relay customer insights to support product development
  • Take on short-term research projects as needed
  • Provide other duties as assigned

We're looking for you to bring:

  • Completion of an accredited Women's Health or Family Health NP or PA program with a national certification
  • 2 years experience in an outpatient or urgent care setting providing well-women, prenatal, postpartum or family planning care
  • Experience working in or deep familiarity with the UK's NHS or Ireland's HSE (required)
  • A demonstrated interest in/passion for healthcare and making a major contribution to an exciting organization
  • A motivated and ambitious outlook - you love to get things done while staying organized
  • Dedication to delivering excellent customer service while remaining calm, flexible and invested in the user's journey
  • Problem-solving skills to help find creative solutions to customer needs
  • Enthusiasm to work independently and on a collaborative team
  • Excellent written and verbal communication skills
  • Empathy for patients and devotion to work with discretion as you would be working with sensitive data

Additional helpful experiences and skills:

  • Preference for Family Nurse Practitioner (FNP) or Women's Health Nurse Practitioner (WHNP)
  • Experience working with sensitive health information
  • Experience in insurance navigation/claims advocacy or medical billing
  • Experience working in a fast-paced startup environment
  • Experience in family planning and maternal-child health areas such as pregnancy, postpartum, adoption, surrogacy, and fertility
  • Fluency in a language other than English

If you do not have experience in or familiarity with the UK's NHS or Ireland's HSE please do not apply at this time. Maven will be hiring for US-focused Care Advocates later this year.

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits & Perks:

Maven employees are united in their quest to improve the health and well-being of women and their families in our community. We seek to empower all of our team members to fulfill that mission and reach their full potential regardless of function, geography or experience level. That's why we invest in our employees, who are our most important asset in achieving our mission.

Maven is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Keywords: Maven Clinic Co, Eugene , Care Advocate, UK & Ireland (NP / PA), Other , Remote, Oregon

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