Application Support Developer
Company: Q2 Software, Inc
Posted on: June 12, 2021
Q2 is seeking an innovative and passionate Application Support
Developer to help Q2 Cloud Lending customers achieve success on our
powerful cloud-based lending platform.
As part of our Customer Success Engineering team, you will help
Q2 Cloud Lending customers on their journey to success. You will
help deliver production support, solve complex, technical issues
for mission-critical lending and leasing customers, as they unlock
the value of the Cloud Lending platform. Working with application
administrators, ensure adherence to support best practices. This
team member will demonstrate a strong quality-focused background
and work cross-functionally within Support, and across Product,
Development and Professional Services teams, to deliver the best
user experience with the Cloud Lending platform.
Cloud Lending Application Developers provide L2/L3 production
support for customers across our global support geographies,
including India (Bangalore), Australia (Sydney) and North America
(Austin, TX/San Mateo, CA)
Serve as the subject matter expert for Cloud Lending's products,
while enabling clients to maximize utilization of the Cloud Lending
Product suite, easing product adoption.
Help customers develop proficiency through resolution of
reported case incidents, identification of root cause and problem
Deliver a positive customer engagement experience while meeting
and exceeding service SLA's.
Successful candidates will help foster customer loyalty with
each support interaction.
Work directly with Product and Development teams to improve the
user experience and product roadmap through product feedback and
change request management.
Be a quality advocate throughout the product life cycle,
collaborating with Product, Development, QA and Clients for new
Work individually and collaboratively to deliver solutions in
live production systems
24x7 "on call" support coverage for escalated issues
- Responsible for ensuring that all security, availability,
confidentiality and privacy policies and controls are adhered
EXPERIENCE AND KNOWLEDGE:
Bachelor's degree or equivalent experience
Experience with cloud-based technology (CSS, JSON, APEX, JAVA,
3+ years software development and/or test automation
Experience with Software Development Life Cycle, and production
Experience managing critical customer issues and deliver
creative solutions in a timely manner
- Demonstrated ability to manage multiple cases, and work on
assigned tasks and meet deliverable timelines consistently
At Q2, our goal is to be a diverse and inclusive workforce that
fosters mutual respect for our employees and the communities we
serve. Q2 is an equal opportunity employer and does not
discriminate on the basis of race, national origin, gender, gender
identity, sexual orientation, protected veteran status, disability,
age, or other legally protected status.
Keywords: Q2 Software, Inc, Eugene , Application Support Developer, Other , Remote, Oregon
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