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Renewals Manager

Company: Calm
Location: Remote
Posted on: June 12, 2021

Job Description:

About Calm

We have a simple mission at Calm: To make the world a happier and healthier place.

The heart of Calm is digital but the brand is expanding offline into a variety of products and services that bring more peace, clarity and perspective into people's busy lives. We are building Calm into the Nike of the Mind. We believe Calm can become one of the most valuable and meaningful brands in the world.

Over 100 Million people have downloaded the app and we are growing by 100,000 new downloads a day. The company is profitable and headquartered in San Francisco, CA.

Calm was co-founded by Alex Tew (Million Dollar Homepage) and Michael Acton Smith (Mind Candy, Moshi Monsters, Firebox).

Mission:

As a member of the Calm B2B team, you will work directly with our partners to help them renew their subscription with Calm. You will partner with the Account Management team to understand the customer's adoption rates, experience with Calm, and any nuances that may impact the renewal. We are constantly evolving and work in a fast paced environment. We are looking for a dynamic, creative, collaborative, and innovative individual to be our first B2B Renewals Manager.

About the Role:

The ideal Renewals Manager has 5-8 years of experience and is exceptional in understanding contracts, pricing structures, and building rapport. In this role, you will gain a deep understanding of Calm's B2B pricing structure, contracting process, and discussing ROI. The Renewals Manager will work very closely with the Account Management and Sales team to drive incredible renewal rates and minimize churn. On this team, you will have the opportunity to work alongside the Account Management, Sales, Marketing, and Product teams, among others.

Outcomes:

  • Build and maintain strong relationships with internal and external counterparts.
  • Gain a deep understanding of our pricing model, contract structure, and flexibility within them.
  • Participate in Account Manager led business reviews, and lead Renewals Meetings as needed.
  • Become well versed on the ROI and value proposition of Calm.
  • Become a trusted business partner with customers and foster effective conversations with them around benefits, digital health strategies and how Calm fits in, all geared toward contract and value expansion.

Competencies:

  • A self-starter with excellent organizational skills and the ability to handle various tasks.
  • Highly skilled with discovery techniques and negotiation.
  • Ability to collaborate with different individuals across the organization and a "roll-up the sleeves" approach to accomplish all necessary tasks.
  • Exceptional communication skills in person, on the phone and through email.
  • Very comfortable using Salesforce on a day to day basis.
  • At least 5 years of experience in Sales or Renewals role.

Nice-to-Haves:

  • Experience working in a fast paced start up environment.
  • A passion for mental fitness and well being.
  • Experience with project management and change management.
  • Familiarity with the digital health and wellness landscape.

Calm is deeply committed to diversity, equity and inclusion, both in our hiring practices and in our experiences as a Calm employee. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination.

Calm is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Calm is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please inform Calm's Recruiting team if you need any assistance completing any forms or to otherwise participate in the application process.

Keywords: Calm, Eugene , Renewals Manager, Other , Remote, Oregon

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