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Operations Coordinator

Company: AHEAD
Location: Remote
Posted on: June 12, 2021

Job Description:

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

Operations Coordinator

(Internally known as a Services Operations Specialist)

Internally, we have created an Opportunity Assessment (OA) Process and a dedicated team focused exclusively on enabling our Sales team to sell AHEAD-branded professional services. The purpose of the OA Process is to work with internal AHEAD stakeholders to scope and build consensus on the optimal professional services required to meet our clients' needs.

As an SOS, you will work for the Services Operations Manager on this dedicated team. As such, you will have a direct influence on the continued success and future direction of AHEAD's OA Process. You will work closely with key stakeholders from across our organization including Sales, Engineering, Service Delivery, Sales Operations, Legal, and Finance.

Roles and Responsibilities:

  • Coordinating and facilitating OA calls, ensuring we are engaged with the correct internal stakeholders and gathering the necessary information to scope AHEAD services.
  • Drafting, editing, and distributing client-facing scope documentation (proposals, Statements of Work) with a focus on accuracy, quality, and meeting internal deadlines.
  • Communicating key information to internal stakeholders throughout the lifecycle of a sales campaign, including escalations and exceptions, as needed.
  • Providing regular and ad hoc reporting to the Management and Executive Management teams related to the OA Process.
  • Organizing and maintaining project-related scope documentation and other assets in Google Drive.
  • Creating and maintaining a library of OA Process assets on AHEAD's intranet, including but not limited to: Published Pricing, Service Briefs, Proposals, and Statements of Work.
  • Assist in training new AHEAD employees on the OA Process.

To be successful in this role, you don't need prior experience in technology or professional services. You will need to be a master communicator with a desire to learn a lot very quickly and to work in a fast-paced, highly collaborative, and results-driven environment. The ideal candidate will have:

A commitment to delivering a consistently high-quality work product.A mastery of the English language and written communication skills (spelling, grammar, punctuation) - demonstration of mastery will be required.A sense of urgency in meeting deadlines.Strong attention to detail.A high level of communication with internal teams.The ability to effectively toggle between multiple projects as it relates to both focus and time management.Eagerness to learn new concepts and skills.

Qualifications:

  • Bachelor's degree
  • 1+ year(s) work experience in a corporate setting
  • Proficiency in Microsoft Office products (Word, Excel, PowerPoint)
  • Experience with Google applications and Salesforce.com (not required)
  • Results driven

Why AHEAD:

Transparent management

Work alongside and collaborate with industry experts

Investment in training & development

Incentives for certifications

Ability to make an immediate impact

Unlimited PTO

Outstanding lab

Keywords: AHEAD, Eugene , Operations Coordinator, Other , Remote, Oregon

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