AHEAD builds platforms for digital business. By weaving together
advances in cloud infrastructure, automation and analytics, and
software delivery, we help enterprises deliver on the promise of
(Internally known as a Services Operations Specialist)
Internally, we have created an Opportunity Assessment (OA)
Process and a dedicated team focused exclusively on enabling our
Sales team to sell AHEAD-branded professional services. The purpose
of the OA Process is to work with internal AHEAD stakeholders to
scope and build consensus on the optimal professional services
required to meet our clients' needs.
As an SOS, you will work for the Services Operations Manager on
this dedicated team. As such, you will have a direct influence on
the continued success and future direction of AHEAD's OA Process.
You will work closely with key stakeholders from across our
organization including Sales, Engineering, Service Delivery, Sales
Operations, Legal, and Finance.
Roles and Responsibilities:
- Coordinating and facilitating OA calls, ensuring we are engaged
with the correct internal stakeholders and gathering the necessary
information to scope AHEAD services.
- Drafting, editing, and distributing client-facing scope
documentation (proposals, Statements of Work) with a focus on
accuracy, quality, and meeting internal deadlines.
- Communicating key information to internal stakeholders
throughout the lifecycle of a sales campaign, including escalations
and exceptions, as needed.
- Providing regular and ad hoc reporting to the Management and
Executive Management teams related to the OA Process.
- Organizing and maintaining project-related scope documentation
and other assets in Google Drive.
- Creating and maintaining a library of OA Process assets on
AHEAD's intranet, including but not limited to: Published Pricing,
Service Briefs, Proposals, and Statements of Work.
- Assist in training new AHEAD employees on the OA Process.
To be successful in this role, you don't need prior experience
in technology or professional services. You will need to be a
master communicator with a desire to learn a lot very quickly and
to work in a fast-paced, highly collaborative, and results-driven
environment. The ideal candidate will have:
A commitment to delivering a consistently high-quality work
product.A mastery of the English language and written communication
skills (spelling, grammar, punctuation) - demonstration of mastery
will be required.A sense of urgency in meeting deadlines.Strong
attention to detail.A high level of communication with internal
teams.The ability to effectively toggle between multiple projects
as it relates to both focus and time management.Eagerness to learn
new concepts and skills.
- Bachelor's degree
- 1+ year(s) work experience in a corporate setting
- Proficiency in Microsoft Office products (Word, Excel,
- Experience with Google applications and Salesforce.com (not
- Results driven
Work alongside and collaborate with industry experts
Investment in training & development
Incentives for certifications
Ability to make an immediate impact