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IT Evaluation Tech, Midwest or Southeast

Company: Heartland Dental
Location: Remote
Posted on: June 12, 2021

Job Description:

Overview IT Evaluation Tech, IT Department The IT Evaluation Tech is primarily responsible for onsite IT evaluations of newly affiliated dental offices. While onsite at offices, the IT Eval Tech is responsible for gathering information regarding all IT equipment, digital and clinical systems, and processes related to business operations. Duties also include facilitating conversations with the doctor(s) and dental office staff members about specific IT concerns or needs during onboarding, as well as pre-heating the team regarding future IT conversion processes. This position will report to the IT Field Manager. With more than 1,000 dental offices supported across 38 states, over 10,000 team members and over 1,600 supported doctors in our support, Heartland Dental has a proven track record of growth and success. We're looking for professional individuals who are open, positive and mentally flexible to join our network of support. Responsibilities Below is an overview of the duties and responsibilities associated with this position: Live up to our focus on efficient and valuable customer service Serve and represent the IT department as an IT ambassador to new dental offices Communicate and coordinate visit plans with newly onboarded dental offices Prepare and book travel arrangements for respective visits Execute onsite IT evaluation at designated dental office(s), which includes documenting all IT functions of the office (hardware assets, software, and digital imaging processes) Compile and consolidate information into a support artifact to assist in IT support and conversion planning Maintain and update evaluation processes, tools, and documents to accommodate emerging dental technologies Perform timely expense management allocations related to expenses incurred in role Assist with initial equipment installations at new dental offices as needed Participate as a member of the IT Field Tech team by continually reviewing the onboarding and conversion processes of dental offices Qualifications Minimum Requirements: Completion of one of the following: one to three years of IT experience in a technical support role OR a degree in an IT related field. Ability to travel (fly and drive) multiple times per month for a week at a time (90-100% travel required) Ability to work after dental office business hours (evening work) Practical knowledge of computer and networking troubleshooting concepts Strong computer skills, including experience with operating systems, computer and networking hardware, and other IT related peripheral devices Strong organizational skills, accuracy, and attention to detail Ability to work well under pressure, prioritize multiple tasks, and meet deadlines Strong verbal and written communication skills Ability to communicate frequently with different departments and stakeholders Ability to interact with co-workers in a collegial manner to accomplish common tasks High level of maturity, personal initiative, and sound judgment Attendance and punctuality are essential Desirable Qualifications: Prior experience in an IT field/on-site support role Experience working with dental IT hardware and software We put our people first at Heartland Dental, and that shows in our generous benefits package. Company retains the sole discretion to change the duties of the position at any time. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.

Keywords: Heartland Dental, Eugene , IT Evaluation Tech, Midwest or Southeast, Other , Remote, Oregon

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