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State Success Manager (LETRS) - NC

Company: Cambium Learning Group
Location: Remote
Posted on: June 12, 2021

Job Description:

We are Lexia Learning, a Cambium Learning Group company.

Lexia Learning, a Cambium Learning Group company, empowers educators through adaptive assessment and personalized instruction. For more than 30 years, the company has been on the leading edge of research and product development as it relates to student reading skills. With a robust offering that includes solutions for differentiated instruction, personalized learning, and assessment, Lexia Learning provides educators with the tools to intensify and accelerate literacy skills development for students of all abilities.

This position is located in North Carolina, candidate must reside in North Carolina or be willing to relocate

LETRS State Success Manager - North Carolina

Job Overview

The Customer Success team focuses on helping all Lexia customers receive maximum impact

from their investment while building internal capacity to sustain the implementation for years to

come. Our Professional Learning Services are designed to ensure that our state-level

stakeholders are appropriately supported to meet their short- and long-term goals.

Location: This position is remote, USA.

Job Responsibilities

The LETRS State Success Manager will be the main point of contact for the LETRS statewide

implementation. The LETRS State Success Manager will coordinate with all internal stakeholders

to ensure a smooth implementation of LETRS in your state. The LETRS State Success Manager


Support Implementation Planning

Collaborate with state leaders in developing a comprehensive state-level implementation

plan including timeline, cohort design, and action plans to support the state's strategic


Develop and maintain a pacing calendar

Facilitate Regular Update Meetings, Informational sessions

Schedule and facilitate regular progress meetings at the cadence agreed upon by

stakeholders and make appropriate changes to the implementation plan based on the

outcome of these meeting

Schedule and facilitate the mid-year meeting to adjust the plan as needed and end of the

year reflection meeting to review full-year data and deliverables and determine

modifications for future years (including a survey of participants' experience across all

modalities of LETRS training - online, in-person professional learning, Bridge to Practice


Schedule and facilitate information sessions about the platform use, dashboard, and

understanding LETRS course progressions and models as a way of building internal

capacity for state level staff and supporting personnel that interface with district and

school literacy coaches, district and school administrators, technology coaches, etc.

Schedule and facilitate professional learning communities with these goals in mind:

engage peers to process learning and assist in the transfer of learning from theory to


Coordinate Scheduling and Delivery of LETRS Professional Learning Sessions

Coordinate scheduling of professional learning sessions (virtual or face-to-face) for all

stakeholders including kick-off sessions for participants

Coordinate scheduling of pre-training meetings with assigned LETRS facilitators as

needed Communicate state-level needs with assigned LETRS facilitators to align messaging and

any specific details around the professional learning needs of the cohorts

Provide Support for Usage Monitoring and Reports

Stay abreast of updates to the LETRS platform (possible monthly cadence)

Train and support State Course Manager in LETRS platform for usage monitoring and

progress reports

Monitor progress reports to notify leadership of any challenges with the usage

Monitor pacing across the state to ensure maximum licenses utilization and expected

pacing of course completion to align with state expectations

Collaborate with the state to contact participants who are demonstrating pacing issues

Maintain state-level FAQ document

Coordinate All Logistics with Internal and External Teams

Coordinate internally with the Lexia Learning Customer Success Operations team in the

issuance of login credentials to licensed users and handle all internal and external

communication around licenses

Submit and monitor all event forms for LETRS professional learning sessions

Gather rosters for each cohort, ensure set up and maintain attendance records

Coordinate materials distribution

Manage sign-in sheets for documentation

Manage need for makeup training and coordinate scheduling and completion

Create and maintain pacing calendar

Manage All Communications

Communicate state needs with assigned LETRS facilitators to align messaging and any

specific details around the professional learning needs of the cohorts

Ensure all communication between the Lexia Learning Operations Department and

state-level stakeholders is accurate and complete

Communicate with state-level Course Manager(s)

Email prior to training sessions reminding participants of upcoming training (as well as

encouraging a "gentle nudge" to Course Manager of any participants who need to

complete online coursework)

Keep all state-level stakeholders informed throughout the year

Listen to and identify barriers to implementation, provide suggestions to resolve

challenges, and respond to stakeholders' needs Qualifications

Job Requirements

Minimum of a Bachelor's degree; Master's degree, preferred; literacy background,


At least 5 years of direct client experience in support of customer-facing function

(professional learning, customer service, sales)

At least 3 years of elementary or secondary teaching and/or administrative experience

Experience in the development and delivery of professional learning for K-12 educators

Experience inspiring others to action (sales, leadership, fundraising, public service)

Experience with account management and handling customer escalations

Highly adept with technology and quick to learn new technologies and apply solutions

Experience with and ability to communicate across all levels of an organization

Excellent written and spoken communication skills

Strong data analysis skills

Experience with data-driven instruction

Background in the Science of Reading (SOR) research, preferred

Experience with and/or completion of LETRS, desired

Experience with Implementation Science, preferred

To learn more about our organization and the exciting work we do, visit

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.

Keywords: Cambium Learning Group, Eugene , State Success Manager (LETRS) - NC, Other , Remote, Oregon

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