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Market Operations Success Manager

Company: Notarize
Location: Remote
Posted on: June 12, 2021

Job Description:

At Notarize, we're pulling the future closer. As the first company to complete a legal online notarization, online mortgage closing, online will, online auto sales, and countless other critical transactions, we're proud of our role in bringing industries into the digital age.

Our business has grown exponentially (over 600%) in the past year, as companies in a wide variety of industries look to us to help their customers get crucial legal transactions processed remotely. We've been dealing with a number of challenging (but interesting!) scalability issues, as more and more global enterprise companies look to Notarize to help them speed up business processes and provide better customer service in a new, fully-remote world. We're building the team that will operate a critical platform company in tomorrow's economy. Come join us!

In many ways, Notaries are our clients too! If you are interested in helping Notaries to fundamentally change the way their business operates and driving a stellar experience through the eyes of our product, then we should talk. With over 4 million notaries commissioned in the United States, our mission is to provide a reliable and enjoyable product for Notaries (and their signers) to complete some of life's most important transactions.

As a Regional Notary Success Manager you'll focus on enabling notaries to transition their established and growing businesses to a fully digital model powered by the Notarize platform. You will be entrusted and empowered to grow notary product adoption, engagement, and retention efforts across your region.

What you'll do as a Regional Notary Success Manager at Notarize:

  • Drive notary engagement plans notary post onboarding through entirety of tenure
  • Facilitate adoption initiatives to meet overall adoption rate of x% per region
  • Conduct detailed monthly and quarterly business reviews that clearly outline success plans
  • Effectively assess and convert notaries into related platform offerings and upsell add-on services
  • Collaborate with other Notary Success Managers, sharing best practices and influencing performance across all regions
  • Develop and execute Feedback Action Plans to notaries on the platform
  • Provide direct leadership to Notary Success Leads
  • Identify talent eligibility for presence on Notarize client panels

What we're looking for:

  • 3+ years of experience managing large teams/regions, ideally within a software/tech environment
  • Strong Operational Leader skills, with demonstrated success in driving product adoption, achieving tangible results, and setting and achieving KPI targets within a region
  • Excellent analytical abilities- fluent in excel/Google suite, and capable of assessing and communicating the successes and challenges of your region to stakeholders
  • Thoughtful communication, interpersonal, and presentation skills
  • Collaborative approach to problem solving, and a growth mindset
  • Comfort working remotely - both autonomously and as part of a cross-functional team
  • A creative, empathetic, client-first mindset
  • Notary, Real Estate, and retention backgrounds are a plus

Some of our benefits:

  • Competitive salaries & equity
  • Heavily subsidized medical, dental, and vision
  • 401k with 4% match
  • Unlimited PTO & flexible work schedules
  • Fully-distributed team: work from anywhere in the U.S.
  • Paid parental leave
  • Annual budget for personal learning & development
  • Small, cross-functional teams
  • Strong emphasis on collaboration & mentorship
  • Paid lunches (through Grubhub) + regular Lunch & Learn sessions

Our core values:

  • Solve Problems That Matter: We serve some of the most important moments in people's lives. It's a responsibility we embrace by focusing obsessively on the issues that will have a quantifiable impact on our customers and our company growth.
  • Yes Before No: We are optimistic about our ability to change lives by transforming outmoded processes. We believe our efforts can create a better future, and it is our attitude that will allow us to pull that future closer.
  • Start With Why: We don't presume to understand the intentions of the people around us, whether coworkers or customers. We ask honest questions and listen to feedback in order to gain insight, build trust, and create memorable experiences.
  • Stamp Together: We create a strong team and a welcoming workplace by valuing diverse perspectives. Every role in our organization is supported and valued equally, without regard to location or background.

Notarize is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We'd love to hear from you.

Keywords: Notarize, Eugene , Market Operations Success Manager, Other , Remote, Oregon

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