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Fraud Customer Service Representative

Company: Regions Financial Corporation
Location: Remote
Posted on: June 12, 2021

Job Description:

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored for a set period of time. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Fraud Customer Service Representative responds to customer's inquiries or complaints regarding Fraud Operations products or services.

Primary Responsibilities

  • Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies
  • Coordinates problem resolution with appropriate departments
  • Informs customers of standard procedures or resolution of problem
  • Follows up, either verbally or in writing, to ensure customer satisfaction
  • Works with either close supervision or under clearly defined procedures
  • May make periodic calls to existing customers to determine satisfaction with the company, products, and services

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

  • High School Diploma or GED

Preferences

  • One (1) month of customer service or related experience

Skills and Competencies

  • Ability to work in a fast-paced environment
  • Basic computer skills
  • Excellent customer service skills
  • Good verbal and written communication skills

Hours: 11am-8pm Sunday- Thursday

These hours are subject to change.

This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.

Compensation Details:

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is the 10th and 50th percent of the market range, based on the Birmingham, AL market and level of the position.

Target Range From:

26,870.00

Target Range To:

33,240.00

https://www.regions.com/welcometour/benefits.rf

Preferred Experience:

  • Bilingual

Position Type

Full time

Location Details

Riverchase OPS Center

Location:

Hoover, Alabama

Bring Your Whole Self to Work

We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.

OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans

Keywords: Regions Financial Corporation, Eugene , Fraud Customer Service Representative, Other , Remote, Oregon

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