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IT Liaison Business Partner - Remote

Company: PSCU
Location: Remote
Posted on: July 17, 2021

Job Description:

Join the people helping people.

For people drawn to serving others through their work, PSCU is a place to thrive, as we serve our credit union members best by taking care of each other first.

If you want to help shape an industry, challenge yourself, and invest in your own future, this is the place for you. PSCU is a highly accessible environment where you’re empowered to think on your feet, work from your heart, and discover the very best version of your professional and personal self. “Our Momentum. Your Moment.”

This application is the first step in seizing your moment.

This position manages and governs a relationships with assigned PSCU business unit leaders, serving as single point of contact for IT solutions and services for the assigned business groups. Incumbent is responsible for improved communication and collaboration between the IT department and their assigned business units, and will ensure that this business unit is supported and aligned to meet their overall business goals and objectives. Individual will develop, influence, and implement a partner strategy that aligns this business unit with IT to achieve PSCU goals and objectives. They will create relationships and build trust so the IT and BU can hold one another accountable for performance and service delivery commitments, and minimize enterprise risk.

Essential Functions & Responsibilities

  • Direct and manage the partner relationship between IT and their assigned BUs. Focus on commitments, and remove barriers hampering success with BU projects and initiatives  
  • Provide service excellence to their BU, including but not limited to understanding established priorities, communicating needs and objectives, and negotiating through challenges to ensure most desirable result
  • Collaborate with all levels across the company to optimize the BU partner relationship, with the objective to maximize services offered to, and the perceptions of our employees
  • Review, monitor, and report BU performance, establish enterprise wide delivery expectations; Take necessary corrective actions and process improvements, collaborating with internal stakeholders at all levels
  • Achieve service levels with BU groups, taking into account risk considerations, and identifying gaps and business opportunities; Coach business owners and IT employees on strategies to mitigate issues throughout the service and product review process
  • Provide technology guidance and clarify process Gaps; Work directly with key internal stakeholders and executives to negotiate, escalate, and resolve issues; Direct and establish priorities with designated BU to ensure focus on most critical issues Identify internal gaps impacting BU performance; Influence internal stakeholders to implement process improvements and processes to maximize partner performance and positive impact
  • Serve as point of contact for presentations and negotiation of financial and resource commitments
  • Coordinate and facilitate discussions around the business strategy and requirements
  • Reduce and eliminate business and IT barriers; escalate roadblocks that cannot be addressed through relationship management
  • Ensure IT services are available to fulfill business requirements; Provide insight into the enterprise service catalog
  • Create and implement strategic plans to provide organizational productivity as well as process improvement productivity enhancements
  • Utilize service management resources for understanding and marketing the service portfolio, service catalogue, and service demand, so internal customers are aware of the service available
  • Plan and manage support strategy around tools and processes
  • Ensure proper documentation exist and are maintained for processes and procedures
  • Serve as advisor to business and IT personnel, educating and encouraging use of Knowledge management tools and processes
  • Set direction and provide framework through which improvement objectives can be delivered
  • Perform other duties as assigned


  • Seven (7) years of experience in Information Technology field required, with emphasis on Business Analyst, Project Manager, or Scrum Master background
  • Five (5) years of experience using technology platforms in the financial industry (e.g., Contact Center, Fraud & Disputes, Implementations, Product, or Data Analytics, etc.) required
  • Prior experience consulting with senior leaders or decision
    makers required
  • Bachelors’ Degree in Business Systems, Information Technology or equivalent combination of education and management experience in banking or credit union space required

Knowledge, Skills, & Abilities

  • Demonstrates behavior based on PSCU values: Excellence, Innovation, Leadership, Passion and Trust
  • Ability to communicate effectively in both verbal and written formats, explain complex technical issues and give presentations utilizing various audiovisual support aids
  • Experience/Exposure with large-scale IT projects
  • Exposure to all technical aspects of the department including the oversight, acquisition and maintenance of systems software and hardware
  • Ability to use Enterprise information systems including deployment, maintenance, backup, recovery, data security, and data management practices
  • Ability to manage multiple projects, work in fast-paced environment, and meet deadlines
  • Demonstrated excellent analytical and quantitative skills
  • Ability to exercise discretion and good judgment in making decisions
  • Proficiency in word processing and spreadsheet computer software applications
  • Ability to travel as needed to successfully perform position responsibilities
  • Ability to maintain confidentiality of materials handled
  • Ability to be flexible and work under high pressure in a complex environment
  • Availability to respond on an on-call basis 24 hours a day, 7 days a week



At PSCU, everything we do recognizes the fact that our employees are our most important asset. That’s why we are committed to a work/life integration that goes above and beyond to ensure that you have the quality time at home with your family and/or to pursue outside interests and aspirations. We back this up with generous PTO, the opportunity to work remotely, flexible scheduling and a management team that understands how to adjust when the unexpected curveballs of life happen.

Check out the comprehensive benefits PSCU has to offer that further solidifies our reputation as a company that just “gets it” when it comes to balancing life’s planned and unplanned events while equipping you with all the tools for growth.

PSCU offers:

  • Beautiful, state-of-the-art campuses

  • Endless opportunities for advancement

  • Competitive wages

  • Generous paid time off

Our benefits package includes:

  • Medical

  • Dental and Vision

  • Basic and Optional Life Insurance

  • Disability

  • 401K (with employer match)

  • Flexible Spending Accounts (FSA)

  • Supplemental Insurance

  • Legal Plan

  • Pet Insurance

  • Adoption Assistance Plan

  • Employee Assistance Program (EAP)

  • Health Matters Wellness program that allows employees to earn points to reduce medical premiums

All applications are reviewed by an AIRS Certified Diversity and Inclusion Recruiter. Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

PSCU is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status or membership in any other group protected by federal, state or local law.

PSCU is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster and the "EEO is the Law" Poster Supplement. PSCU will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

For positions based out of our Phoenix, Arizona location, PSCU is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.

As an ongoing commitment to reasonably accommodate individuals with disabilities, PSCU has established alternative methods to complete the application process. Disabled applicants needing assistance are encouraged to submit resumes via our careers page submission button If further assistance is required.

Keywords: PSCU, Eugene , IT Liaison Business Partner - Remote, Other , Remote, Oregon

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