FT CSR for Busy E-Commerce Team

Company: HigherRing
Location: Eugene
Posted on: January 15, 2022

Job Description:

Ready to jump in and help this busy remote retail team? Do you connect well with customers in an older demographic?

Want to work from home long term? Our team has been doing that for years so we know how to do it right!

If you're a self-motivated analytical thinker who enjoys helping others, come put your skills to use on a fast-paced, energetic work-from-home team!

WE ARE HIRING NOW FOR A FULL-TIME CUSTOMER SERVICE POSITION:

• This REMOTE position requires consistent availability for these days and hours:
  • Monday - Friday, 9a-5p Pacific (noon-8p Eastern) (subject to change)
  • Reliability and Attention to Detail is EXTREMELY important!
  • Team members will provide savvy and responsive customer service through phone and e-mail channels assisting our online retail clients by answering customer questions concerning product information, sizing help, package tracking, and returns/exchanges, etc.!
  • Responsive customer service, good phone demeanor and writing skills, teamwork, ability to connect with and patience with older population (main clients) and callers who are less tech savvy, able to use multiple screens/tabs in Chrome and move at a fast pace are required for this position.
  • We provide the computer, paid training, and a fun and supportive environment!
  • Women, Black, Indigenous, People of Color (BIPOC), LGBTQIA+, and other under-represented folks are highly encouraged to apply.
    
    ABOUT HIGHERRING:
    
    Who are we? HigherRing is a mission-driven certified B Corp, a certified Woman-Owned Business and a member of 1% for the Planet based out of San Francisco, CA, employing work-from-home team members all across the U.S. We are committed to learning and growing, and we've seen first hand how celebrating diversity promotes understanding and growth.
    
    What do we do? We provide competitive companies with high-touch, responsive, enthusiastic and warm customer service and operations support while proudly investing in American workers and communities.
    
    What makes us different? We are using the power of business to effect positive social change! As a B Corp, HigherRing is one of about 2,500 companies such as Patagonia, Ben & Jerry's, and Grove Collaborative that balances social & environmental impact with profits. We can only do well if our community, environment, employees, and customers do well. Learn more about B Corps in this YouTube video:
    
    WHAT ABOUT YOU?
    
    • Enjoy helping people and forming connections?
    • Ready to work from the comfort of your own home - long term?
    • Want to be part of a fun and supportive virtual team?
    • Looking for an employer that wants to grow YOU along with the company?
      
      IMPORTANT: Our systems require a direct ethernet cable connection and strong Internet bandwidth.
      
      • You must have a minimum download speed of 10 Mbps, minimum upload speed of 3 Mbps, and a maximum ping of 50 from a reliable provider to run our platforms.
        
        Please check your speed at
        
        To ensure the security of client data, team members may NOT use satellite, cell phone hot spots, public networks, or Wi-Fi connections. Depending on the team, VPN may not be allowed.
        
        OUR AWESOME AND COMPETITIVE BENEFITS PACKAGE INCLUDES:
        
        • Employee (not contractor) status at an exciting, socially-minded company
        • Paid training
        • Option to participate in medical, dental and vision insurance programs (we cover 80+% of the basic plan premium)
        • 401(k) plan with 1% match contribution
        • Paid vacation after your first year
        • Paid sick leave with 50% of unused sick leave rolled to your paid vacation bank on your anniversary
        • A financial wellness and resource program
        • A physical and mental wellness program, with new offerings weekly around yoga, meditation and breath work
        • An opportunity to work from home, reducing your carbon footprint, commute time and expense, and wardrobe and food costs!
        • Opportunities for growth and advancement - our entire management team started on the phones!
        • A fast-paced work environment where Team Member input is valued, and where mutual respect and camaraderie are a significant part of our culture.
          
          NOTE:
          
          Currently, we are able to hire in the following 24 states only. Please only apply if you live in and would be working from one of these states: Alabama, Arizona, Arkansas, Connecticut, Florida, Georgia, Illinois, Kansas, Kentucky, Maine, Maryland, Michigan, Minnesota, Missouri, Nevada, New Jersey, Ohio, Oklahoma, Oregon, Pennsylvania, South Dakota, Texas, Utah and Washington.
          
          READY TO TAKE THE NEXT STEPS?
          
          Visit our Careers page at
          
          PLEASE be sure to (1) fully answer all the application questions, (2) add your resume, and (3) include a cover letter! (We can't consider you without all three submissions.)
          
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Keywords: HigherRing, Eugene , FT CSR for Busy E-Commerce Team, Other , Eugene, Oregon