Visitor & Destination Coordinator

Company: Umpqua Indian Development Corporation
Location: Roseburg
Posted on: May 15, 2022

Job Description:

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Description

Join the Umpqua Indian Development Corporation (UIDC) family!

About UIDC:

UIDC is a federally chartered corporation and the business division of the Cow Creek Band of Umpqua Tribe of Indians. The Tribe operates several businesses - creating jobs and job training opportunities for tribal members and the communities in which they serve.

Why Work for UIDC:

As an applicant of UIDC, you have the ability to work for a diverse array of employment opportunities. Working for UIDC allows you to be part of something special. You get to work for an employer who encourages Team Members to succeed and grow by providing training, development and advancement opportunities.

The Visitor Center & Destination Coordinator (VCDC) provides exceptional customer service and courteous hospitality to visitors at the Experience Roseburg Visitor Center, and coordinates the on-going destination development activities of Roseburg, and assist in Experience Roseburg destination development initiatives. The VCDC reports directly to the General Manager and supports Destination Management Organization (DMO) team which includes Project Manager, Media Specialist, Graphic Designers, and Contract Specialists. Duties include, but are not limited to:

Visitor Center

* Provide a remarkable, welcoming experience for every visitor to the Visitor Center. This includes greeting every guest, asking appropriate questions to tailor the assistance provided, directing them to the applicable brochure and information on display, assisting with travel routes and directions, offering trip suggestions, planning travel itineraries, and checking on road and weather conditions.
* Maintain the organized, welcoming environment of the Welcome Center by re-stocking publications, brochures, merchandise and performing light cleaning duties as needed. This includes organizing materials stocked in the storage room.
* Proactively acquire extensive, ongoing knowledge of Roseburg, Douglas County and Oregon's geography and tourism product offerings relevant to visitors including accommodations, retail, restaurants, attractions, and significant events (i.e., partner news/websites, Travel Southern Oregon news/website, Travel Oregon news/website, advertiser brochures, familiarization (FAM) tours, researching information for visitors, etc.) Stay abreast of major events and conventions to proactively direct visitors to their corresponding conference headquarter hotels and meeting venues.
* Record hourly/daily visitor traffic counts, capture visitor demographic information, invite visitors to sign the digital guest book and share notable visitor feedback and experiences with the project manager.
* Respond to visitor inquiries and requests for trip planning assistance and itinerary development received to the Experience Roseburg email account.
* Ensure that communications with visitors/partners/stakeholders are timely and effective
* Assist in maintaining current and relevant information on corporate website properties

Assist in any other duties that may be assigned by the General Manager and DMO Team from time to time

Destination Development

* Coordinate implementation of destination development programs and effective management in the region
* Work to align tourism destination development activities with the Roseburg area
* Assist in providing content ideas, feedback for the monthly customer eNewsletter.

Industry Engagement

* Provide content ideas, feedback for the monthly partner (industry) ENewsletter
* Strive for consistent communication with industry stakeholders while answering stakeholder questions and concerns regarding Experience Roseburg's activities and its projects

Reporting

* Produce a monthly report of meetings with stakeholders
* Prepare frequent updates to the DMO team on activities and results
* Track development activities and prepare monthly destination development reports for stakeholders and appropriate committees
* Provide current data related to stakeholders for the maintenance of the contacts database

Requirements

* 3 years' experience working in hospitality/tourism, post-secondary education with specialties in Tourism Marketing and/or Destination Development preferred.
* High degree of sensitivity in dealing with the Public, EDC Commission, City Administration and Stakeholders.
* Familiarity with Oregon's tourism assets including attractions, activities, destinations, culinary offerings, history, and events. Strong knowledge of tourism assets in the local/regional area.
* Abel to work independently on multiple projects, show initiative and meet deadlines.
* Ability to accept and implement feedback in order to achieve individual and team performance goals.
* Strong computer skills including Microsoft Outlook, Word, Excel with the ability to assimilate new technologies and ideas.
* Excellent verbal and written communication. Proficiency in any additional languages is a plus.
* Ability to work a flexibility schedule and travel as needed.
* Current and valid driver's license and must be able to qualify for UIDC's drivers program.

Keywords: Umpqua Indian Development Corporation, Eugene , Visitor & Destination Coordinator, Other , Roseburg, Oregon