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Imaging Scheduler

Company: Oregon Medical Group
Location: Eugene
Posted on: June 21, 2022

Job Description:

Oregon Medical Group offers a competitive compensation and benefits package including:

* Low cost medical, dental, and vision insurance with $0 copay when seeing an OMG provider
* 401(k) retirement plan with employer match
* Paid Time Off - up to 4.6 weeks to start
* Education assistance and tuition reimbursement
* Company paid corporate gym membership
* Company paid short term disability

PURPOSE OF POSITION: This position is vital to our patients, providers and other support staff, by providing a smooth patient/workflow for all involved. This is achieved by efficiently and effectively communicating with patients, to ensure that the needs of the patient are met while following the appointment guidelines set forth by the Imaging Department.


* Receive and assess information from ordering physician, radiologist and technologist concerning procedures and preliminary diagnosis. Request any additional information needed to adequately support diagnosis and follow up to match DX, reason for exam and exam type.
* Schedule exam-coordinating technologist, radiologist and nurse schedules for combined procedures. Coordinate with technologist and Film Library for STAT and same-day add-ons.
* Follow guidelines for each imaging modality, equipment requirements, restrictions and technologist dependent ability.
* Explain testing procedures to patient and interview patient prior to scheduling examination to obtain pertinent history for imaging documentation and correct scheduling. Review safety scheduling questions and protocols. Consult with patients concerning expectations, procedure preparation, appointments for ancillary services, and barium instructions.
* Identify patient allergies and diagnosis that may require prescriptions, contact ordering provider and request RX as needed. Understand and follow the approved prescription refill protocols for MRI enterography.
* Monitor MI appointment requests as well as GE Imaging desktop. Update GE imaging order with scheduled appointment information; send appointment information to outside providers as requested. Change the status to "Admin Hold" in GE from "In Process".
* Enter outside imaging orders into Medinformatix, send order to appropriate technologist and CBO/Indexing.
* Communicate with referring physicians, their office's personnel, patients and patient's family to ascertain vital clinical information required for imaging studies.
* Identify and enter lab orders for Imaging Panel. Utilize the Orders Module in Centricity to enter lab orders for patients with corresponding accurate diagnosis.
* Review, sort and organize correspondence and distribute paperwork to the appropriate Imaging Departments using the EMR to determine patient identification if needed.
* Assess and confirm PA process is in place, with appropriate coding for procedure using knowledge of billing codes and diagnosis codes, proceed with prior authorization of the services. Confirm accurate records of PA numbers.
* Assist with general business office functions, including, but not limited to assisting patients with insurance concerns.
* Provide all staff with accurate and updated information about imaging schedule changes, to minimize rescheduling and facilitate appropriate use of the radiologist's and technologist's time.
* Work with radiologist and technologist in resolving scheduling function issues and answering questions.
* Maintain strictest confidentiality.
* Ongoing Customer Service Training.
* Perform other duties as assigned.

Experience and Skills:

PERFORMANCE REQUIREMENTS: Knowledge of medical terminology used to administer imaging exams, diagnoses, procedure codes and reimbursement practices. Skill in use of computer. Ability to examine documents for accuracy and completeness. Ability to prepare records in accordance with detailed instructions. Ability to communicate and work effectively with patients, co-workers and numerous other professionals outside our site. Ability to work well under stress and deadlines. Excellent verbal and written communication skills, including ability to communicate effectively with staff, providers and patients. Must be detail oriented, ensuring accurate documentation and care is implemented for all patients. Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary patient care. Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines and standard accepted practices. Knowledge of common safety hazards and precautions for imaging studies.

EDUCATION: High School Diploma or equivalent. Completion of courses in medical terminology preferred.

EXPERIENCE: 1-2 years of medical office or hospital experience.

Full COVID-19 vaccination is an essential requirement of this role. Oregon Medical Group will adhere to all federal, state and local regulations and will obtain necessary proof of vaccination prior to employment to ensure compliance.

TYPICAL PHYSICAL DEMANDS: Requires sitting for prolonged periods of time and some bending, stooping and stretching. Requires hand-eye coordination and manual dexterity necessary for the operation of basic office equipment such as computer terminal and telephone. May require lifting up to 25 pounds. Requires hearing in normal acuity range and eyesight correctable to 20/20. Must have adequate manual dexterity to write legibly and perform required procedures. Requires the ability to work quickly under high stress. Interaction with others is constant and interruptive.

TYPICAL WORKING CONDITIONS: Work is performed in reception area; involving contact with patients. Work may be stressful at times. Interaction with others is constant and interruptive. Contact involving dealing with sick people.

About Oregon Medical Group

Oregon Medical Group provides patients with a single point of access to a full range of comprehensive and coordinated health care, including primary care, pediatrics and over 20 other specialties. Supporting services include on-site labs and x-ray services, a state-of-the-art imaging department, physical therapy, infusion center and more. OMG emphasizes preventative care and healthy living as it cares for patients. Addressing the cause of health issues is as important as treating symptoms; many OMG patients credit their physicians and clinicians for support with health, fitness and other lifestyle choices. Founded in 1988, OMG physicians, clinicians and staff provide care from 10 locations across the Eugene and Springfield areas to help our patients live their healthiest lives. Learn more at

* Our Mission: We collaborate to provide the highest quality, patient-centered care.
* Our Vision: Together, we help you live your healthiest life.
* Our Values: Servant Leadership - Professionalism - Sustainability

Keywords: Oregon Medical Group, Eugene , Imaging Scheduler, Other , Eugene, Oregon

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