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Company: King Estate Winery
Location: Eugene
Posted on: September 25, 2022

Job Description:

Oregon s leading winery seeks a customer service-minded food and wine lover to be an ambassador for King Estate wines in its elegant on-site Restaurant and Tasting Room in one of the state s most beautiful settings. This is a great opportunity for a host to join the professional team at King Estate Winery, located in Eugene, Oregon. Our ideal host believes in the pursuit of outstanding customer service, growth in on-site sales and educating customers about the King Estate wine portfolio. Essential Job Functions: Provide the highest level of guest service whether in person or on the phone Proactively greet guests and provide a welcoming experience Understand the breadth of King Estate in order to provide knowledge to guests on the phone or in person Be knowledgeable and familiar with King Estate and King Estate wines Efficiently manage waitlist times and communicate options to customers when waitlists are long Proactively manage pacing tables, table turns, gathering customer information for tock profiles, summarize daily reservations during line up, proactively forward looking and managing resrevations books on a rolling 730 day schedule, proactively manage callbacks for waitlist as cancellations occur Understand all policies, including reservation and private event policies, and procedures and have the ability to follow through Assist in transporting wine and non-wine purchases to the customer s vehicle from the Tasting Room or other stock rooms as requested Assist with winery and wine club events as needed Follow all King Estate procedures for openingclosing procedures Maintain competence with computer functions, including retail POS systems Answer phones, process orders, perform cashier operation Ability to accurately complete various forms Maintain cleanliness of the Host Desk and Restaurant Know when to seek management assistance Requirements Competencies: Two (2) years of experience in the restaurant industry Strong social skills and the ability to effectively communicate with guests Outgoing personality Highly motivated, hospitality- and sales-driven with an outstanding work ethic Work well in a team environment, working towards the same goal Work well with others at all levels and departments Communicate well with others including customers, management and co-workers Ability to maintain a positive attitude and gracious behavior when environment becomes stressful and fast-paced Excellent time management, organizational and prioritization skills Ability to multi-task Demonstrated reliability, punctuality and adherence to operating procedures Perform any other job functions deemed necessary by management Maintain professional demeanor and dress Experience with Tock and Revel Valid OLCC and food handlers license Dependable transportation Flexible schedule required: evenings, weekends, holidays as needed Physical Requirements: Ability to lift 50+ pounds repeatedly Stand, sit, walk for extended periods of time Stoop, reach, kneel or crouch, use hands for duration of shift Working environment has exposure to both indoors and outdoors Wage commensurate with experience and qualifications. Please submit your resum CV to

Keywords: King Estate Winery, Eugene , Host, Other , Eugene, Oregon

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