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Software Customer Advocate

Company: Palo Alto Software
Location: Eugene
Posted on: November 22, 2022

Job Description:

Palo Alto Software -is looking for an experienced Customer Advocate -to join our growing team of caring, intelligent people helping small business owners succeed with our software products and resources. About our company and Eugene, Oregon We're a friendly team of nearly 70 diverse, world-class experts. Each team member demonstrates our company values while adding their own contributions to our culture. -Please review all the information on our culture at this link ( -before applying to find out if it's a place where you can thrive.Please visit to learn how our products help achieve our mission to help people succeed in business. We believe that when we help one small business owner grow their business, we're helping an entire community. Our agile and innovative team of independent thinkers and creative problem-solvers enjoy work-life integration and full, interesting lives. We believe in candor with kindness and work that matters. We have remote work flexibility and spend at least a couple of days per week in the office together for brainstorming, collaborating across teams, and developing good working relationships with our teammates. - Our location in Eugene, OR supports access to interesting and challenging work in a growing tech scene ( in the beautiful Pacific Northwest. Eugene's commute times and our drinking water from the McKenzie River Watershed are some of the best in the nation, and homes are more affordable than you'd find in Portland, Seattle, or the Bay Area. Benefits we provide: + Competitive salary + Health / vision / dental / ortho + Flexible Spending Account + Health Reimbursement Account + Generous paid vacation and holidays + Paid community volunteer time + 401(k) with a match + Relocation reimbursement + Flexible work schedule and no-meeting Fridays + Discounted gym membership + Fun company events + A diverse and inclusive environment + Values-based company culture + Well-stocked break rooms + Opportunities to serve on -"LiveWell" committee, -Charitable Fund committee, and much more About our Customer Advocacy team We're more than a customer service team. We -handle pre-sale questions, -technical support and gather valuable -feedback that informs the development of our products. -We strive to consistently maintain -a customer satisfaction rating above 97%. -Helping customers navigate our products gets them quickly back -to work realizing their vision and making their entrepreneurial -dreams happen. When our customers hit a hurdle, we are the difference between them walking away frustrated or rising above, being -informed about the solutions that are right for them. Support is provided primarily by live chat and email and some phones. The Customer Advocacy Team values: Community and Camaraderie + Being supportive of our teammates leads to good support for our customers + We feel safe and trust each other to be open, honest and share knowledge Autonomy and Individuality + Empowerment to do the right thing provides -fair, fast solutions + Freedom to be unique and creative promotes innovation and job ownership Empathy and Compassion + By listening, sensing, and caring we help customers and each other feel open to receiving and accepting information, results, and change About this role: This is a full-time, exempt position reporting to the Customer Advocacy Supervisor. The position starts at an annual salary of $45,000 -per year. Customer Advocates are -responsible for: + Customer service via telephone, chat, and email - + Troubleshooting technical problems across browsers, internet connections, hardware, or software + Becoming experts in our products, -services, and subject matters of business planning and tracking and business email management -for teams + Being an empathetic and friendly voice of our company + Collaborating well to provide the best solutions to customer challenges + Multi-tasking in a fast-paced, technical environment + Demonstrating good judgment, problem-solving and proactive support + Maintaining a thorough understanding of the software features, including new developments Education, experience, & skills desired: + Some customer/phone/chat support experience + Experience with and good demonstrated knowledge of financial concepts and terminology + Familiarity with the challenges of -entrepreneurship or small business management is a plus + Experience with all web browsers and operating systems + Experience with customer support -ticketing systems + Customer-focus and emotional intelligence + Sophisticated written and verbal communication skills + Calm under pressure and a positive attitude + Alignment with our company and Customer Advocacy team values Apply today! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Powered by JazzHR

Keywords: Palo Alto Software, Eugene , Software Customer Advocate, Other , Eugene, Oregon

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