Customer Advocate Market Operations - Vehicle Delivery
Posted on: November 27, 2022
*Full-Time Customer Advocate Position*
*Compensation: $20/hr + Merit Increases Quarterly*
At Carvana, we sell cars, but we're not salespeople. Since 2013,
we've been making it our mission to change the way people buy cars.
We saw a huge problem with how much it can suck to buy a car the
traditional way, so we committed ourselves to tackling one of the
largest, yet-to-be-disrupted markets in the world - the $1T per
year U.S. car market (yes, that's $Trillion with a "T").
With the ability to search thousands of vehicles from our expansive
inventory, to high-resolution 360 - photographs of our vehicles'
interior and exterior, to real-time financing and the ability to
complete contracts without visiting the back room of a dealership,
we provide a seamless, online car buying experience for consumers
that can be completed from their desktop or mobile device. All our
vehicles are inspected and reconditioned based on our 150-point
certification checklist and come with a 7-day return policy. We
also operate our own logistics network to deliver cars to customers
as soon as the next day, as well as offer customer pick-up at our
state-of-the-art Car Vending Machine locations (yes, you read that
right). By putting customer satisfaction at the core of our
business, we've built a no-pressure, no-haggle online car buying
experience that save our customers time and money.
For more information on Carvana, take a look at our company
introduction video .
*WORKING AT CARVANA YOU WILL NOTICE THAT...*
You'll need to be a great communicator, a brand ambassador, and
possess the know how to get the job done.
We expect bright people, willing to roll up their sleeves, take on
new assignments, and juggle many things at once.
In return for your hard work, you'll have an opportunity to work at
one of the fastest growing and creative technology companies
around, as well as help us promote a life-changing product and
develop a world-class team every day. In our down time we have ping
pong and corn hole (or "bags," depending on where you're from)
tournaments. However, the pace is pretty quick around here, so
you'll need to be prepared to keep up.
The Customer Advocate role is a unique combination of a few
different things but long story short, you'll be the face of
Carvana. Since Carvana's purchase process is entirely online,
meeting you to receive their newly purchased vehicle will likely be
the first time a customer has met a Carvana employee face-to-face!
You'll have the freedom to go above and beyond to ensure our
customers have an experience that doesn't suck and is completely
one of a kind.
*SPECIFICALLY, YOUR RESPONSIBILITIES WILL INCLUDE: *
Delivering a uniquely special experience to each and every one of
our customers. Minus the red suit, you'll pretty much be a
real-life Santa Claus on a daily basis!
A major part of this job is driving a kick-ass single-car hauler to
get the customer's purchase delivered straight to their front door.
You don't need a commercial driver's license to drive the hauler
and don't worry, with a little training, you'll realize driving the
hauler is a piece of cake.
Not only will you be driving that kick-ass car hauler, but you will
also be loading and unloading the customer's vehicle on and off of
it (it's a quick and easy process, but it does require getting a
little physical) and inspecting the car-hauler to ensure the
vehicle maintains good maintenance and safe driving conditions.
You'll be expected to prioritize safe driving and to maintain a
clean driving record in accordance to Carvana's CMV Driver
Qualification policy. Consistent, safe driving is crucial to this
You will be accurately and efficiently completing customer
paperwork as well as taking thorough notes in our customer tracking
system. Again, don't worry, we'll train you on the paperwork,
however you do need a natural eye for detail!
You'll also be a team player by assisting other team members with
various tasks as necessary.
Like we mentioned, the Customer Advocate role is a unique
combination of a few different things. So there likely will be
other duties assigned too.
*A QUALIFYING CANDIDATE MUST HAVE---*
This position requires a sense of humor and a passion for the
customer experience. We are looking for someone who is
goal-oriented, enthusiastic, energetic and self-motivated. Required
knowledge, skills and abilities include:
High School Diploma or equivalent, Bachelor's Degree is
Must be 21 years of age or older
Must have a valid Driver's License with a clean driving record for
the past 3 years
2+ years of customer facing experience with a passion for creating
memorable customer experiences
Is a team player and has an understanding of the value of teamwork
and how teams work
Has a heightened sense of urgency, a strong attention to detail and
is able to communicate our customer offerings in a clear and
Possess the energy and drive to accomplish goals, meet deadlines
and find solutions
Interest in working hard, being challenged in a fast-paced
environment, and having fun while doing it
Ability to pass a DOT physical, drug screen, and background
Must have (or be able to obtain) a Notary in your local
jurisdiction within the first 90 days of employment (Process will
be sponsored by Carvana)
Illinois, Michigan and Louisiana employees must obtain a
Chauffeur's license within the first two weeks of employment.
(Process will be sponsored by Carvana.)
*WHAT YOU CAN EXPECT IN RETURN: *
Full-Time Hourly Position
Medical, Dental, and Vision benefits
401K with company match
Access to opportunities to expand your skill set and share your
knowledge with others across the organization
Company culture of promotions from within, with a start-up
atmosphere allowing for varied and rapid career development
*WORK ENVIRONMENT* This job operates in both indoor and outdoor
conditions for extended amounts of time and may be exposed to
inclement/extreme weather. We would never have employees work in
extremely unsafe conditions (like a Sharknado), but you may get a
tad toasty or wet from time to time. Likewise, some markets will
require deliveries to be made in snow.
*WORK REQUIREMENTS/PHYSICAL DEMANDS* The work requirements and
physical demands here are representative of those that must be met
to successfully perform the essential functions of this job.
The ability to walk/stand and sustain physical activity for
extended periods of time (8+ hours)
Must be able to read, write, speak and understand English.
Requires high and low levels of movement with the ability to reach
with arms, twist, kneel, crouch, climb, balance, and squat.
Requires the grasping, carrying, lifting, pushing and pulling of
items of 50lbs.
Frequent driving requires excellent visual activity and manual
dexterity. Reasonable accommodations may be granted to enable
individuals with disabilities to perform the essential
All applicants must pass a Department of Transportation screening
Hiring is contingent on passing a complete background check and
Carvana is an Equal Opportunity Employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, age, protected veteran or disabled status, or genetic
This role is not eligible for visa sponsorship.
Job Type: Full-time
Pay: From $17.00 per hour
* 401(k) matching
* Dental insurance
* Employee discount
* Health insurance
* Life insurance
* Paid time off
* Paid training
* Parental leave
* Tuition reimbursement
* Vision insurance
* 10 hour shift
* Day shift
* Weekend availability
* What is the best email address to reach you at?
* High school or equivalent (Required)
* Customer service: 2 years (Required)
* Driver's License (Required)
Work Location: One location%58047475%
Keywords: Carvana, Eugene , Customer Advocate Market Operations - Vehicle Delivery, Other , Eugene, Oregon
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