Customer Service Rep

Company: Careerbuilder-US
Location: Eugene
Posted on: January 24, 2023

Job Description:

Job DescriptionSummary:This position requires a courteous and friendly approach in processing customer orders and inquiries received by phone, fax, email or EDI. Extensive provision of information and assistance to internal and external customers by phone and email is required. Associates must be able to effectively handle multiple priorities and frequent interruptions.Primary Duties:

• Customer relations - serve as a representative of the company in a friendly, efficient manner while assisting internal and external customers
• Order Entry - process and follow through on all purchase orders received by phone, fax, email or EDI
• Communication - prompt response to inquiries or issues concerning the PO transaction or related account support functions
• Maintaining accurate, up-to-date customer information files
• Assist production in Operations planning
• Assist Sales in customer development and retention
• Researching order errors
• Assisting Sales Coordinator/Credit Manager researching deductions
• Assisting technical support and with general office duties, as needed
  Non-Essential Duties:
  • Backing up Receptionist on phones
  • Cross training within customer service
  • Perform miscellaneous duties as requested by supervisorExperience/Education:
    • One (1) year certificate from college or technical school
    • Minimum two (2) years related customer service experience and/or training
    • OR equivalent combination of education and experience, which provides the applicant with the knowledge, skills and abilities to perform the jobby Jobble

Keywords: Careerbuilder-US, Eugene , Customer Service Rep, Other , Eugene, Oregon