Patient Services Representative - Float (Bandon & Port Orford)
Company: Coast Community Health Center
Posted on: January 26, 2023
Position SummaryThe role of the Patient Service Representative
(PSR) is to provide outstanding service to patients and customers
through friendly, caring, courteous, and professional services and
to ensure that our patients feel welcome and comfortable in our
health center. CCHC work environment is a fast paced small health
center that allows the development of close working relationships
with medical professionals, clinical and enabling staff, volunteers
and patients. Every team member is vital to the health center's
success in providing exceptional patient care.Essential Functions
of the Patient Services Representative - - - - - - - -Customer
Greets patients and visitors in a prompt, courteous and helpful
Patient Check-In: verifies insurance, including eligibility;
verifies and/or updates patient demographic information at every
visit; ensures appropriate patient paperwork and surveys are
distributed; addresses pop-up reminders, removing as appropriate;
collects patient payment as indicated; ensures office scheduling
policies are maintained.
Patient Check-out: Provides patient with follow-up appointments as
necessary; follows up on incomplete information with appropriate
provider; follows-up with written directives from clinicians.
- - - - - - - -Communication
Answering telephone calls, screen calls, take messages, provide
patients with pre-appointment information and/or education
appropriate to the nature of the health center
Provides information about the health center services, charity
programs, and enabling services or directs to appropriate
Effectively communicates CCHC policies and procedures to patients
Takes new patient referrals, enters patients into computer system,
and schedules appointments following protocol and guidelines
- - - - - - - -Teamwork
Answers patient inquiries of all types in an effort to streamline
the process for patients and refers appropriate clinical questions
to medical assistants/clinical personnel.
Performs patient confirmation calls and follow up calls requested
May assist with retrieval of electronic files, faxes, or other
documents in the EMR for Providers when requested.
- - - - - - - -Accountability
Schedules patient appointments following health center
Forwards mail, and other correspondence accordingly to HIM and
maintains an adequate supply of all patient forms and documents as
Verifies patient demographics to ensure information is correct and
consistent between patient forms and EMR; collects required
financial and demographic information and properly enters data in
- - - - - - - Respect
Maintains strict confidentiality in accordance with CCHC policies
Interacts harmoniously and effectively with others, focusing upon
the attainment of organizational goals and objectives through a
commitment to teamwork.
Tracks patient feedback and comments
Manages clinical flow of patient check-in to ensure schedule is
being maintained and optimal patient flow.
Performs all other duties, as assigned by supervisor.
Education and Experience
High School Diploma/GED, some college preferred
Experience as Medical Assistant is preferable
Three years experience preferred in primary care clinical or
Strong working knowledge of EMR system, especially patient
demographics and scheduling portion.
Completion of Medical Terminology course preferred.
Knowledge of applicable medical office procedures.
Knowledge of basic arithmetic to make calculations,
balance/reconcile figures and make changes accurately.
Knowledge of Medicare, Medicaid and private insurance program
Skills and Abilities -
Ability to communicate effectively read, understand and follow oral
and written instruction.
Ability to manage multiple tasks in a fast pace office environment
with limited supervision.
Ability to establish and maintain effective working relationships
with patients, employees and the public.
Exercise initiative, judgment, problem-solving and
Exercise conflict resolution skills; identifies problems, recommend
solutions; and remain calm in urgent situations and work under
Exercise strong communication skills
Skill in operating usual office equipment.
Ability to inform and engage community with the objective of
gaining and building community support and positive
Work independently and as part of a team; strong self-management,
multi-tasking, prioritizing tasks skills
Exercise time management and flexibility in the schedule of work
Remain non-judgmental in working with an indigent population and
Frequent exposure to communicable diseases, toxic substances, and
other conditions common to an office environment within a medical
Involves frequent contact with staff and the public on the phone
Work may be stressful at times because of volume of work.
Contact may involve dealing with people who are may be low
functioning, need additional assistance or upset.
Working extended hours may be required as needed.
Requires prolonged sitting, and some standing, walking, bending,
stooping, kneeling, crouching, and stretching.
Requires hand-eye coordination and manual dexterity sufficient to
operate a keyboard, type at 50 wpm, operate a photocopier,
telephone, calculator and other office equipment.
Vision must be correctable to 20/20 and hearing must be in normal
range for telephone contacts.
Requires some lifting occasionally (up to 25 pounds).
It is necessary to view and type on computer screens for long
periods and working in an environment which can be very
Maintenance of SkillsEmployees are expected to maintain any
certification necessary for their position including certification
and training. They will be expected to demonstrate competency of
skills on an annual basis. In addition, employees are expected to
complete required safety and compliance trainings as requested by
employer.Employer may require background check and pre-employment
drug screenThis description is intended to provide only basic
guidelines for meeting job requirements. Responsibilities,
knowledge, skills, abilities and working conditions may change as
Keywords: Coast Community Health Center, Eugene , Patient Services Representative - Float (Bandon & Port Orford), Other , Bandon, Oregon
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