Patient Support Center Representative - PST Shifts
Posted on: January 26, 2023
Remote Patient Support Center Representative - Requirements
Ability to work 8 am - 6 pm PST
Weekend availability (Alternating weekends will be required)
Prior experience taking calls in a high-volume call center.
Recent experience in assisting customers with questions pertaining
to health care providers and prescriptions.
Ability to quickly address customer issues or escalate to the
appropriate resolving teams.
Function as a team player to help as an effective member of the
Ability to multitask in a fast paced, high-stress environment.
Must be flexible for occasional shift changes or modifications.
Patient Support Center Representative - Company Benefits
Long-term opportunity with a great chance of being hired
Incredible company culture with great growth opportunities.
Patient Support Center Representative - Job Description
Our client, a national Healthcare Services Provider, is currently
hiring several individuals to work in their customer support
division. Patience Support Center Representatives function as a
patient advocate to help resolve patient issues pertaining to
claims, benefits referrals, physicians, and access. This position
is 100% remote and also assists with patient education and ensures
that required services are delivered to patients. Daily, Patient
Support Center Representatives are expected to:
Answer approximately 60 to 80 inbound customer calls to address
inquiries and concerns from members within set productivity
Serve as the liaison between the patients and other department
Assist new or potential members in the choice of preferred care
providers and supply general information about the medical
Provide services to internal and external customers involving the
exchange of complex and sensitive information while acting as
patient advocate. (HIPPA Guidelines).
Page clinicians and assist Telehealth Nurses as necessary (e.g.,
arranging DME, transportation and HH).
Utilize internal systems to resolve customer needs such as
appointments, authorizations, claims, invoices, eligibility,
benefits, appeals, TARs.
Translate oral information into concise and accurate written
documentation per guidelines.
Data enter PCP changes into the system and processes paperwork, as
Use, protect, and disclose patients protected health information
(PHI) only in accordance with Health Insurance Portability and
Accountability Act (HIPAA) standards.
Recognize financial, medical, and legal risks based on data
collected during customer interactions and follows appropriate
#LI-BA1 #LI-REMOTE #REMOTE #RTE4IND
Keywords: Careerbuilder-US, Eugene , Patient Support Center Representative - PST Shifts, Other , Remote, Oregon
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