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Helpdesk Executive

Company: Diverse Lynx
Location: Remote
Posted on: March 14, 2023

Job Description:

Job Title: Helpdesk Executive

1. Respond to calls, webchats, and emails from end users
2. Perform initial diagnosis and support of incidents and service requests
3. Coordinate with field support teams for onsite support
4. Track status of incident and service request tickets
5. Create, update, and maintain knowledge articles in the knowledge management system.
6. Excellent written and oral communication skills.
7. Windows, Unix, Networking and Cloud Knowledge
8. Ticketing Tools knowledge
9. Ready to work in shift (7x11 support)

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

Keywords: Diverse Lynx, Eugene , Helpdesk Executive, Other , Remote, Oregon

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