Patient Access Rep Lead

Company: PeaceHealth
Location: Eugene
Posted on: March 16, 2023

Job Description:

PeaceHealth is seeking a Patient Access Rep Lead for a Full Time, 1.00 FTE, Day position. Hourly compensation is $19.86 - $34.88; hiring rate dependent on qualifications, professional experience, and/or work location. ***Hiring Bonus may be available!*** JOB SUMMARYAssists in coordinating some or all of the following activities: scheduling; insurance verification and pre-certification; billing concerns and co-pay collections. Acts as a clinical liaison with physician practices interacting with pre-visit services.Responsible for coordinating the day-to-day functions for assigned area. Assists with ensuring that departmental goals are achieved, timelines met and service excellence provided in all aspects of work. Subject matter expert.ESSENTIAL FUNCTIONS

• Assigns work; plans and manages priorities; provides technical assistance; oversees staff schedules; monitors quality of work; monitors team projects; mentors staff; provides constructive feedback; oversees staff training; ensures quality improvement; ensures compliance with policies; provides leadership feedback on staff performance, and assists with goal setting for the team.
• Pre-registers patients with accurate patient demographic and financial data. May register patients using a mobile cart that is taken in to patient room or other areas.
• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
• Serves as a resource for questions including compliance and complaints, and trouble-shooting patient billing and staff issues
• Assists with departmental coverage as needed.
• May transport patients utilizing escort or wheeled transport equipment.
• Performs other duties as assigned.QUALIFICATIONSEDUCATION:
  • High School diploma or equivalent preferred.EXPERIENCE/TRAINING:
    • Minimum of one year of Patient Access Rep experience required.
    • Previous leadership experience preferred.
    • Demonstrated knowledge of Medical Terminology and CPT/ICD coding required.
    • Knowledge of insurance process and regulations required.OTHER SKILLS:
      • Proficient in using Microsoft Office applications, including Word, Excel and Outlook preferred.
      • Must be able to manage conflict effectively and professionally.
      • Excellent time management skills, with an emphasis on meeting time sensitive deadlines.
      • Good customer service skills and good interpersonal skills.COMMUNITY/LOCATION SPECIFIC NOTESPHMG Communities Only:
        • Strong background in customer service and/or in a lead role may be considered in lieu of Patient Access Rep experience.
        • Timekeeper, scheduler and MYTime specialist.
        • Update and maintain provider schedules.
        • Maintain and audit PAR cash drawers.
        • Initiate Patient Dismissal Process and collaborate with Supervisor/Manager.PHMG PHYSICAL/COGNITIVE REQUIREMENTS
          • Work requires normal amounts of physical effort up to 33% of the time
          • Ability to lift objects weighing 50 lbs. or less.
          • Work is performed under normal working conditions with adequate lighting and ventilation.
          • Duties require the ability to concentrate and pay close attention to detail (more than 65% of work time)PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.Must be fully vaccinated for COVID-19 including 2 doses of a 2-dose series or 1 dose of a 1-dose series plus 14 days beyond the final dose prior to start date.

Keywords: PeaceHealth, Eugene , Patient Access Rep Lead, Other , Eugene, Oregon