Salesforce Support Lead

Company: Diverse Lynx
Location: Remote
Posted on: May 26, 2023

Job Description:

Job Title: Salesforce Support Lead
Location: Remote Job
Duration: Full Time- Visa Sponsorship not available
Experience: 8-10 Year

Technical/Functional Skills

• 
  
• Hands on experience in handling L2 Production Support for Salesforce Platform
  
• Hands-on experience in understanding Salesforce Customizations using Apex, Lightning Aura, Lightning Web Components (LWC)
  
• Hands on experience in Integration with SOAP/REST or Mulesoft API
  
• Experience on any of the programming/scripting languages like Java, Java script
  
  
  Experience Required
  
  
  • 
    
  • Hands on experience in Apex, Lightning, and Visualforce programming skills
    
  • Strong JavaScript skills and expert understanding of Aura framework, LWC
    
  • Experience in Salesforce.com integration both inbound and outbound configurations
    
  • Strong experience in understanding with XML & JSON Web Services (SOAP/REST)
    
  • Experience with scripted data loader, web services, cloud or on-premises middleware and other enterprise integrating technologies.
    
  • Experience in Sales/Service/Marketing cloud.
    
  • Salesforce.com Admin, PD1 certified is required, Sales/ Service /Marketing cloud certification is added advantage
    
    
    Roles & Responsibilities:
    
    
    • 
      
    • Role includes configuration and integration of the Salesforce platform.
      
    • Incident Management, Problem Management, Service Level Management, Perform RCA etc.
      
    • Effectively resolve functional problems and inform appropriate stakeholders
      
    • Ensure that assigned applications are available and operational
      
    • Support on Change management, Infrastructure activities.
      
    • Analyze recurring problems and propose solution
      
    • Participate in Post-deployment testing of new versions and Configure Platform installation
      
    • Communicate with Multiple teams (US, Mexico, India)
      
    • Monitoring and ensure application availability.
      
    • Provide timely production and project status reports to the IT management team.
      
    • Highly motivated self-starter individual demonstrating integrity, initiative, and innovation qualities.
      
    • Strong written and verbal communications skills
      
      
      Generic Managerial Skills
      
      
      • 
        
      • Effectively resolve functional problems and inform appropriate stakeholders
        
      • Ensure that assigned applications are available and operational
        
      • Analyze recurring problems and propose solution
        
      • Communicate with Multiple teams (US, Mexico, India)
        
      • Monitoring and ensure application availability.
        
      • Provide timely production and project status reports to the IT management team.
        
      • Highly motivated self-starter individual demonstrating integrity, initiative, and innovation qualities.
        
      • Strong written and verbal communications skills
        
        
        
        
        
        
        
        
        Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
        
        
        

Keywords: Diverse Lynx, Eugene , Salesforce Support Lead, Other , Remote, Oregon