Customer Success Advocate I - College Connect, July 2024 - Nationwide
Company: Lumen
Location: Eugene
Posted on: September 17, 2023
Job Description:
About LumenLumen is a global technology leader, digitally
connecting people, data and applications - quickly, securely, and
effortlessly. Together, we are building a culture and company from
the people up - committed to teamwork, trust and transparency.
People power progress. We're looking for top-tier talent and offer
the flexibility you need to thrive and deliver lasting impact. Join
us as we digitally connect the world and shape the future.The
RoleAre you at your best when you are building and maintaining
relationships? Do you have a passion and thrive with all thing's
technology? Then you need to start an AMAZING career with Lumen by
joining our Customer Success Academy (CS), a College Connect sales
development program. Be a part of our sales team eco-system,
transforming industries across the globe and changing the world one
connection at a time. As a technology sales professional on the
Customer Success team at Lumen, you will assist our small-medium
sized customers in meeting their business objectives to digitally
connect people, data, and applications - quickly, securely, and
effortlessly.About the CS Academy Experience:
- 3-year development program
- Initial 10 weeks of virtual immersive training, coaching, and
development
- Training class begins July 2024 (virtual, work from home)
- Develop key competencies including value-based selling,
relationship management, sales technology, technical skills, and
coaching.
- Understand Lumen's AMAZING platform and full product and
solutions portfolio to increase overall knowledge for go-to market
strategies.
- Network with academy peers, sales leaders, and business
executives from across the organization
- Upon completion of training, transition to a Customer Success
Associate role supporting a major sales market
- Continued support, development, and coaching in the field The
Main Responsibilities
- Serve as ambassador for customer success by viewing our
products from the customers' perspective, monitoring early
indicators of customer health, proactively addressing their
concerns, and helping them better use our technology to meet their
corporate goals/objectives
- Implement customer success plans using pre-defined,
standardized journey maps/templates in setting customer
expectations.
- Monitor customer usage data, using tools and technology for
health indicators, renewal dates and translate into growth
opportunities, priorities, decision making and a path for customer
success
- Leverage and manage overall customer metrics
- Proactively communicate product enhancements, technology
evolution and platform retirement using preformatted, digital
messaging
- Upsell, Cross-sell and Sales Alignment - with established trust
and loyalty, seek to naturally progress and expand the partnership
through identifying potential up-sell and cross-sell opportunities
and engage sales accordingly
- Partner with sales, delivery & support to set proper
expectations and ensure successful deployment of solutions and
services What We Look For in a Candidate
- Experience: new or recent graduate with 0-2 years
- Education Level: Bachelor's Degree required
- Degree/Major: Business, Sales, Marketing, Communication or
similar.
- Passion for learning technology; learn data networking
technologies, products, and features
- Thrives with building and maintaining positive
relationships
- Works to maintain organization, while having a high level of
accuracy and attention to detail
- Ability to quickly learn various software, web-based platforms,
and systems in accessing data
- Working knowledge of MS Office suite and Tableau
- Not afraid to take initiative to produce results
- You can adapt quickly in various situations and be
resourceful*Authorization to work in the US; sponsorship is not
available for this program.**_What to Expect NextRequisition #:
331170Background ScreeningIf you are selected for a position, there
will be a background screen, which may include checks for criminal
records and/or motor vehicle reports and/or drug screening,
depending on the position requirements. For more information on
these checks, please refer to the Post Offer section of our .
Job-related concerns identified during the background screening may
disqualify you from the new position or your current role.
Background results will be evaluated on a case-by-case
basis.Pursuant to the San Francisco Fair Chance Ordinance, we will
consider for employment qualified applicants with arrest and
conviction records.Equal Employment OpportunitiesWe are committed
to providing equal employment opportunities to all persons
regardless of race, color, ancestry, citizenship, national origin,
religion, veteran status, disability, genetic characteristic or
information, age, gender, sexual orientation, gender identity,
gender expression, marital status, family status, pregnancy, or
other legally protected status (collectively, "protected
statuses"). We do not tolerate unlawful discrimination in any
employment decisions, including recruiting, hiring, compensation,
promotion, benefits, discipline, termination, job assignments or
training.DisclaimerThe job responsibilities described above
indicate the general nature and level of work performed by
employees within this classification. It is not intended to include
a comprehensive inventory of all duties and responsibilities for
this job. Job duties and responsibilities are subject to change
based on evolving business needs and conditions.Salary RangeSalary
Min:33670Salary Max:48735This information reflects the anticipated
base salary range for this position based on current national data.
Minimums and maximums may vary based on location. Individual pay is
based on skills, experience and other relevant factors.This
position is eligible for either short-term incentives or sales
compensation. Director and VP positions also are eligible for
long-term incentive. To learn more about our bonus structure, you
can view additional information We're able to answer any additional
questions you may have as you move through the selection process.As
part of our comprehensive benefits package, Lumen offers a broad
range of Health, Life, Voluntary Lifestyle and other benefits and
perks that enhance your physical, mental, emotional and financial
wellbeing. You can learn more by clicking Note: For
union-represented postings, wage rates and ranges are governed by
applicable collective bargaining agreement provisions.
Keywords: Lumen, Eugene , Customer Success Advocate I - College Connect, July 2024 - Nationwide, Other , Eugene, Oregon
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