Application Service Administrator

Company: University of Oregon
Location: Eugene
Posted on: September 28, 2024

Job Description:

Manage and support the University of Oregon's various business applications, providing business process analysis, application administration, configuration, change management, testing, maintenance, and support for cloud-based and on-premise business applications.





Job Description:

The Application Service Administrator manages and supports the University of Oregon's various business applications. The position works with end users as well as other technical staff from data management, middleware, software development, and user support services teams to support solutions for campus stakeholders.

Key Responsibilities:

--- Manage application services and provide business process analysis, application administration, configuration, change management, testing, maintenance, and support for cloud-based and on-premise business applications.
--- Work with end users and other technical staff to support solutions for campus stakeholders.
--- Troubleshoot escalated application issues, including analyzing issues and facilitating escalations to vendors, developers, supervisors, other colleagues, or leaders/team members of related services, projects, or initiatives.
--- Use excellent judgment in troubleshooting escalated application issues, including the ability to analyze issues and facilitate escalations.
--- Work independently with minimal supervision.

Requirements:

--- Basic foundation of knowledge and skills of technology and information systems, generally obtained through an AA degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study.
--- At least one year of related work experience.
--- Excellent communication and collaboration skills.
--- Excellent written and interpersonal communication skills.
--- Ability to analyze user requirements and determine appropriate solutions.
--- Ability to work independently, work accurately with details, demonstrate excellent problem-solving skills, and judgment in prioritizing tasks.
--- Ability to interpret policies and procedures and apply these interpretations to specific, non-routine situations.
--- Ability to produce thorough documentation and prepare and review periodic reports.
--- Ability to manage vendor relationships and interactions.
--- An understanding of the security and confidentiality issues involved in safeguarding institutional data.
--- Ability to interpret and troubleshoot application problems.
--- Demonstrated ability to participate in and complete technological projects and work collaboratively with a team of diverse IT professionals, clients, and partners.
--- Ability to evaluate technology resource needs and recommend solutions.
--- Ability to analyze and correct system faults/ errors through detailed log analysis.

Preferred Qualifications:

--- Experience or certification in ITIL or other technology industry-based framework.
--- Experience administering SaaS systems, managing access and entitlement provisioning.
--- Experience in higher education or a similar sector.

About the University of Oregon:

The University of Oregon is a public research university located in Eugene, Oregon. The university offers a breadth and depth of curricula with more than 270 academic programs and provides the opportunity to work at a respected research university with a strong holistic, liberal arts foundation.

Keywords: University of Oregon, Eugene , Application Service Administrator, Other , Eugene, Oregon