Park Ambassador - Lead
Company: City of Eugene
Posted on: December 5, 2018
General Statement of Duties Are you interested in playing a major role in keeping Eugene's parks and natural areas safe, clean, green and welcoming? Eugene's two year round full time park ambassadors and two seasonal park ambassadors provide a positive presence in Eugene's parks and natural areas. Ambassadors serve multiple roles by providing information, helping solve park user conflicts, seeking voluntary compliance of park rules, and working directly with people who are experiencing homelessness. Ambassadors work closely with park operations teams, community engagement staff, and the Eugene Police Department's parks resource officers. They also visit and learn more about local social service agencies in order to strengthen partnerships and be a good resource for people who are experiencing homelessness. Under general direction from a higher classification, this park ambassador lead worker position provides direction to regular and seasonal park ambassadors and plays a vital role in coordinating the day to day operations of the team. The ideal candidate for this position will have strong lead worker skills and the ability to draw out the unique strengths of your team. You are a good communicator who is able to stay calm and put people at ease even during a tough conversations. You are able to collaborate within the City organization, with active external partners, and community members representing a myriad of viewpoints. You care about parks, nature and people; are inclusive and culturally competent, and are able to roll up your sleeves to work as a team when a large cleanup is needed. You are comfortable using or learning mobile technology tools to track work, and continuously adapt, adjust and implement strategies for innovative solutions that best fit the organization. You are comfortable conducting a larger percentage of your work throughout the year by bike. Park Ambassadors are part of the Community Engagement Section of the Parks and Open Space Division. The section includes the Eugene Outdoors volunteer coordinators, the Community Gardens manager and the divisions' Community Engagement coordinator. The program has been seasonal through a temporary agency over the last three years but thanks to the passing of the 2018 Levy the City has funding to hire two full time year round City of Eugene park ambassadors. This position resides in the Parks and Open Space Division which is under the City of Eugene Public Works Department. Application Deadline: Friday, December 7, 2018, 5:00 p.m. Accepting on-line applications only. A cover letter and resume are required in the application. It is helpful if the two are combined into one document but not necessary. Your resume must detail your work history and education/training. In your cover letter, please * describe why you think you would be a good fit for this specific position, * describe what you consider to be the key elements of good customer service. Examples of Duties Performed - Duties may include but are not limited to the following Performs as lead worker to park ambassador team, which includes providing leadership and training. Plans, directs and schedules activities. Develops, implements, and monitors work assignments, procedures and standards. Assists with the development of policies. Provides input on long range planning. Ensures proper safety standards and procedures are used for safe working conditions. Assists with the planning and development of budgets, develops estimates and monitors expenditures. Tracks field activities on mobile device such as numbers and types of park rule violations by location. Writes weekly, monthly and topic specific reports such as daily reports and situational reports based on activities in the park system. Generates maintenance work orders for repairs, as needed. Attends community meetings such has neighborhood meetings, interest group meetings, etc. to promote knowledge of safety programs and use of public spaces. Attends and/or facilitates meetings in place of supervisor when needed. Serves as a liaison with local social service organizations. Posts notice of camp cleanup and monitors sites to ensure clean up takes place. Ensures ambassadors have all proper equipment and supplies needed. Problem solves service delivery issues and makes recommendations. Patrols assigned area on foot, by bicycle and/or by vehicle. Provides the public with information about parks, trails, natural areas, and public spaces in Eugene. Information includes history, activities, rules, hours and other general information. Lead for Parks and Open Space on seeking voluntary compliance on park rules, including working with illicit campers to follow park rules. Promotes enjoyment of public spaces and voluntary compliance with rules. Reports repeat offenders and unlawful activities to Central Lane Communications and Eugene Police Park Resource Officers. Makes field decisions on the need to bring emergency responders such as EPD, fire, and Cahoots to a scene. Monitors areas for damage to grounds, equipment and/or facilities. Reports hazardous situations and maintenance needs through a maintenance management system to the appropriate staff. Conducts clean up as needed. Follow up on citizen concerns or provides supervisors and managers with necessary information to coordinate follow up on citizen concerns. Identifies ongoing issues or trends related to usage, safety, customer service etc. Provides homeless service agency information as needed to patrons. Actively supports and respects diversity in the workplace. Attends required trainings and classes. Performs other duties as required. Qualifications KNOWLEDGE OF: Principals of effective leadership. Principals of good customer service. Principals of effective communication, both orally and in writing. Situational awareness. ABILITY TO: Learn public space rules and regulations within a reasonable amount of time Learn functions of City departments, other public service providers and local social service agencies in a reasonable amount of time. Use on-line computerized reporting systems, or the ability to learn in a reasonable amount of time. Learn applicable state and city laws, codes, zoning, and administrative rules and legal procedures in a reasonable period of time. Work harmoniously and maintain effective working relationships with the public, the department, City organization and other agencies, and effectively communicate to a diverse public. Provide excellent customer service in sometimes stressful situations and the ability to remain calm, clear, professional and positive, when explaining policies, rules and procedures, while also being able to assess possible violations, develop solutions and apply practical judgment. Apply conflict resolution and communication techniques, to communicate effectively with diverse communities and the ability to adjust communication style to audiences as appropriate. Learn general signs of mental illness and substance abuse and best practices for working with these populations in the capacity of a Park Ambassador. Obtain general knowledge of how to communicate with people with mental health and substance abuse issues. Exercise discretion and judgment in determining the appropriate course of action when dealing with public nuisances, group conflicts and general public interactions and determine when situations require police assistance/intervention. Work in a team situation. While maintaining safety, approach individuals engaged in low and high risk rule violations; assess situation; diffuse and encourage compliance when appropriate. Communicate effectively with Central Lane Communications, members of the Eugene Police Department, or other security service employees. Provide patrons with general referral information such as local points of interest, social service agency resources, etc. Learn about public space history, resources, and activities in the area. Observe possible safety hazards and take appropriate action. Work outdoors in various weather situations. Safely operate a bicycle and obey traffic laws. Work independently in the absence of supervision. Prepare legible reports that reflect accurate reporting of information. Utilize computer and hand held mobile devices to track activities, make service requests and, write objective, factual reports. Understand and follow verbal and written instructions. MINIMUM REQUIREMENTS The City will consider ANY combination of experience and training that would likely provide the required knowledge and abilities as qualifying. One way to obtain the knowledge, abilities, and skills would be: Experience: High school diploma, or G.E.D. equivalent. Some college course work desired. Four years' customer service experience with conflict resolution experience and/or customer service experience occurring in a social service or safety and security role. Six months lead worker experience. LICENSE OR CERTIFICATE: Possession of, or ability to obtain, and maintain an appropriate valid Oregon Driver's license. Possession of, or ability to obtain within 30 days of hire CPR/AED and First Aid training certificates. Supplemental Information Physical Requirements/Working Conditions Park Ambassadors work outside in all weather conditions. They primarily work by bike during the drier months and bike many miles in a given day. The work also requires lifting and hauling items left behind or dumped in parks as needed. Selection Process Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes. In addition, background investigations and records checks may be required. Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment. Applicants selected to continue in the process will be notified within two-three weeks after the posting deadline. DUE TO THE VOLUME OF APPLICATIONS RECEIVED BY THE CITY, GENERALLY, ONLY APPLICANTS SELECTED FOR FURTHER CONSIDERATION (TESTING, INTERVIEWS) WILL BE CONTACTED. CURRENT INFORMATION ABOUT JOB POSTINGS IS AVAILABLE BY going to www.eugene-or.gov/jobs and selecting "Job Posting Status". The City of Eugene complies with the Americans with Disabilities Act of 1990. Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at (541) 682-5061. In compliance with the Immigration Reform and Control Act of 1986, the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States. The City of Eugene is committed to a work environment which values the cultural, educational, and life experiences of each employee. We believe that a diverse workforce enables us to deliver culturally competent service to all members of our community. As part of our commitment to diversity, the City continues to be an affirmative action/equal opportunity employer. Women, people with disabilities, and persons of color are strongly encouraged to apply.SDL2017
Keywords: City of Eugene, Eugene , Park Ambassador - Lead, Other , Eugene, Oregon
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