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Host

Company: King Estate Winery
Location: Eugene
Posted on: June 15, 2019

Job Description:

Oregon?s leading winery seeks a customer service-minded food and wine lover to be an ambassador for King Estate wines in its elegant on-site Restaurant and Tasting Room in one of the state?s most beautiful settings. This is a great opportunity for a host to join the professional team at King Estate Winery, located in Eugene, Oregon. Our ideal host believes in the pursuit of outstanding customer service, growth in on-site sales and educating customers about the King Estate wine portfolio.? ?Essential Job Functions:?????????? Provide the highest level of guest service????????? Proactively greet guests and provide a welcoming experience????????? Understand the breadth of King Estate in order to provide knowledge to guests on the phone or in person????????? Give informed tours of the winery, winemaking techniques, winery history and vineyard; this will help with general conversation in the Tasting Room as well????????? Provide exceptional customer service whether the customer is on the phone or at the estate????????? Be knowledgeable and familiar with King Estate and King Estate wines; must be able to communicate information on current release wines, library wines and club wines????????? Manage Open Table, including taking notes on reservations, updating current courses, printing chits, etc.????????? Efficiently manage waitlist times and communicate options to customers when waitlists are long????????? Understand all policies, including reservation and private event policies, and procedures and have the ability to follow through????????? Assist in transporting wine and non-wine purchases to the customer?s vehicle from the Tasting Room or other stock rooms????????? Assist with winery and wine club events????????? Follow all King Estate procedures for opening wine, stocking glasses, stocking wine, and opening and closing ????????? Maintain competence with computer functions, including retail POS systems????????? Answer phones, process orders, perform cashier operation????????? Ability to accurately complete various forms ????????? Maintain cleanliness of the Host Desk, Restaurant and tour route for visitors????????? Know when to seek management assistance?Requirements / Competencies:????????? Two (2) years of experience in the restaurant industry????????? Strong social skills and the ability to effectively communicate with guests????????? Outgoing personality????????? Experience working with fine wine and food in a customer service-focused environment; proven customer service skills a must????????? Highly motivated, hospitality- and sales-driven with an outstanding work ethic????????? Work well in a team environment, working towards the same goal????????? Work well with others at all levels and departments????????? Communicate well with others including customers, management and co-workers????????? Ability to maintain a positive attitude and gracious behavior when environment becomes stressful and fast-paced????????? Excellent time management, organizational and prioritization skills????????? Ability to multi-task????????? Demonstrated reliability, punctuality and adherence to operating procedures????????? Show good judgment and know when to get manager involved????????? Embrace opportunities to grow professionally through training????????? Perform any other job functions deemed necessary by management????????? Maintain professional demeanor and dress ????????? Experience with Micros and other POS systems????????? Valid OLCC and food handlers license????????? Dependable transportation????????? Flexible schedule required: evenings, weekends, holidays as needed?Physical Requirements:?????????? Ability to lift 50+ pounds repeatedly????????? Stand, sit, walk for extended periods of time????????? Stoop, reach, kneel or crouch, use hands for duration of shift????????? Working environment has exposure to both indoors and outdoors

Keywords: King Estate Winery, Eugene , Host, Other , Eugene, Oregon

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