Salesforce Business Analyst, Operations
Company: PenFed Credit Union
Posted on: January 15, 2022
Are you looking to take your career from good to great? -As an
employee of PenFed, every day is an opportunity to thrive, and be
part of a team working to ensure our organization is providing
world class service to our members, employees, and our communities.
-We exist to help our members realize their full potential, educate
and encourage their dreams, and make every effort -to follow our
mission and help our members "do better." Joining PenFed is more
than being an employee; it's about being a part of the PenFed
family. - - PenFed is hiring a Remote Salesforce Business Analyst,
Operations. The primary purpose of this job is to provide strategic
business analysis services to the Operations division and support
ongoing development of the Salesforce platform. This position will
work closely with Operations leadership and management to gain an
in-depth understanding of the strategy, process, services, roadmap,
and the context in which the business unit operates.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. This is not
intended to be an all-inclusive list of job duties and the position
will perform other duties as assigned. - Support multiple projects
by completing and updating project documentation, managing project
scope, adjusting schedules as needed, determining daily priorities,
ensuring efficient and on-time delivery of project tasks and
milestones, follows proper escalation paths, and manages customer
and supplier relationships.
Understand and develop process flows related to Operational
procedures and systems, including key decision points. - Analyze
process flows with the goal of identifying opportunities for
improvement, re-engineering, and/or elimination.
Serve as a Salesforce administrator in an environment with 1500+
Handle basic Salesforce administrative functions including reports
and dashboards, workflows and other routine tasks.
Coordinate the evaluation, scope and completion of new development
Assist in training of new users, and grow the -Salesforce skill set
across the organization
Effectively act as the liaison between our users, vendors and the
application development teams.
Perform both certification and/or user acceptance testing and/or
coordination for changes affecting the assigned stakeholders.
Research, document, and troubleshoot new issues within the platform
assigned, ensuring fixes are adequately addressing root issues and
updates are communicated with affective users.
Work with business users and IT teams comprised of varying
backgrounds to produce deliverables which meet business needs
whilst aligning with the direction or vision of the strategy
Completes ongoing extracurricular research, training, and other
activities to keep apprised of the latest industry trends and best
Produces proofs of concept to better demonstrate potential and/or
proposed solutions to both business stakeholders and IT review
boards, ensuring alignment with overall organizational vision and
immediate business needs.
Equivalent combination of education and experience is considered.
Bachelor's Degree in Business, Computer Science or a related field
is preferred. - However will consider a combination of experience
and education in lieu of a degree with specialized coursework,
training, or experience in information technology and data
Minimum of three (3) year of experience performing business
analysis, working with large amounts of complex data, and
Minimum of one (1) to two (2) years of experience as a system
administrator on Salesforce Sales or Service cloud strongly
preferred (experience with Financial Services cloud preferred).
Minimum of one (1) to two (2) years of experience with Salesforce
Lightning strongly preferred.
Experience with eliciting and documenting both functional and
non-functional technical requirements in financial services setting
Supervisory Responsibility This position does not directly
supervise employees - Licenses and Certifications Salesforce Admin
or Advanced Admin certification highly preferred.
Work Environment While performing the duties of this job, the
employee is regularly exposed to an indoor office setting with
moderate noise. *Most roles require working in an office setting
with moderate noise and the ability to lift 25 pounds.* - Travel
Ability to travel to various worksites and be on-call may be
required. - Special Message Regarding COVID 19 - PenFed is
continuing to hire and train exceptional individuals to help us
serve our 2 million members both here and around the world. -In
light of -the current situation with novel coronavirus (COVID-19),
we have modified our hiring, onboarding, training, and deployment
protocols in order to comply with current local and state guidance
around social distancing.
Established in 1935, PenFed today is one of the country's strongest
and most stable financial institutions with over -2 million members
and over $26 -billion in assets. We serve members in all 50 states
and the District of Columbia, as well as in Guam, Puerto Rico and
Okinawa. We are federally insured by -NCUA -and we are an Equal
Housing Lender. We are available to members worldwide, via the web,
seven days a week, twenty-four hours a day. - - We provide our
employees with a lucrative benefits package including robust
medical, dental and vision plan options, plenty of paid time off,
401k with employer match, on-site fitness facilities at our larger
locations, and more. - - Equal Employment Opportunity - PenFed
management will maintain and observe personnel policies which will
not discriminate or permit harassment or retaliation against a
person because of race, color, creed, age, sex, gender, gender
identity, gender expression, religion, national origin, ancestry,
marital status, military or veteran status or obligation, the
presence of a physical and/or mental disability or medical
condition, genetic information, sexual orientation, and all
statuses protected by applicable state or local law in all
recruiting, hiring, training, compensation, overtime, position
classifications, work assignments, facilities, promotions,
transfers, employee treatment, and in all other terms and
conditions of employment. PenFed will also prohibit retaliation
against individuals for raising a complaint of discrimination or
harassment or participating in an investigation of same. - - PenFed
will also reasonably accommodate qualified individuals with a
disability so that they can apply for a job or perform the
essential functions of a job unless doing so causes a direct threat
to these individuals or others in the workplace and the threat
cannot be eliminated by reasonable accommodation or if the
accommodation creates an undue hardship to PenFed. Contact human
resources (HR) with any questions or requests for accommodation at
-240-224-4256. - #LI-KG1
Keywords: PenFed Credit Union, Eugene , Salesforce Business Analyst, Operations, Professions , Eugene, Oregon
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