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ServiceNow Architect

Company: HonorVet Technologies
Location: Remote
Posted on: November 27, 2022

Job Description:

Job Title: ServiceNow Architect (Discovery & CMDB)
Location: Remote preferred time zones are EST/CST
Duration: 6 months; convert or extension
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Project Details:


  • Our customer is implementing an enterprise ITSM solution, ServiceNow.
  • They are in the process of configuring and deploying the Discovery & CMDB modules. This initiative is current in an early project phase; this consultant will have the opportunity to stand up the entire Configuration Management practice of a $25B company.

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    Tope Skills:


    • 3 yearsa ---TM experience as an ServiceNow Architect, specifically leading configuration and implementation of the Discovery and CMDB Modules.
    • Establishing best practices to deploy the ServiceNow Discovery agent across various endpoints (VMs, laptops, servers) across a distributed environment.
    • Establish best practices to deploy the ServiceNow CMDB module.
    • Building integrations of other endpoint discovery tools (i.e. SCCM, JAMF) that will feed into the CMDB
    • Configuring Dashboards, Data Certification and Reporting
    • 5 yearsa ---TM experience implementing Configuration Management methodologies and processes.
    • Solid experience managing ITIL v3 and v4 practices
    • Candidates will need have experience leading implementations of an enterprise configuration management practice.
    • Experience managing major incidents.
    • On Call Requirements : candidate must be able to participate in out-of-hours on-call rotation to support major incidents and lead.

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      Responsibilities:


      • Responsible for the effective architecture and process improvements for the CMDB
      • Standardize form design and hierarchy, attribute and relationship usage
      • Provide training, support, and guidance to coworkers on established CMDB processes
      • Create and maintain configuration management process and policy documentation
      • Track metrics and KPIs related to overall success and effectiveness of the configuration management program
      • Ability to manage major incidents and participate in an out-of-hours on-call rotation as needed

Keywords: HonorVet Technologies, Eugene , ServiceNow Architect, Professions , Remote, Oregon

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