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Clerk - Fleet/Lease

Company: Insurance Auto Auctions
Location: Eugene
Posted on: July 12, 2019

Job Description:

Job Summary: Reporting to the Office Manager, the Title Clerk processes incoming titles ensuring transferability to buyer in an efficient and accurate manner. Maintain consistently high standards on accuracy and efficiency. Must know, practice and ensure that company policies and procedures and state or federal laws are followed at all times. Responsibilities and Duties include but are not limited to the following: Provide excellent customer service: - Make sure walk-in customers receive prompt, efficient and courteous attention. Notify Office Manager if a challenge arises with a title that cannot be resolved. - Handle incoming calls from dealer representatives with title issues and/or questions. - Maintain a professional appearance, orderly work environment and friendly disposition by greeting others. - Provide prompt and courteous service. Demonstrate friendliness and greet every customer as they enter and participate at the sale. - Resolve any customer complaints in a friendly, courteous manner and advise Office Manager of all serious complaints or incidences. Process Titles: - Receive by comparing the entire VIN number to AMS, Signature Release, Lien Release and any other paperwork that may be attached. Verify the odometer reading, release of liens, free and clear title, line of ownership is properly documented and that the titles contain no alteration. Look for announcements in AMS in title management against the boxes checked on the title verify they are accurate. Ensure titles are delivered to purchasing dealer. File titles in appropriate location. - Pull reports, customer worksheets, vehicle inventory and title absent list at the end of the day on auction day. Send appropriate reports to dealers on the days activities. - Keep updated notes on outstanding problem titles to assure issues are resolved in a timely manner. Payment process: - Process cash payments for dealers count monies, provide a receipt. - Process check payments for dealers. Other: - Maintain knowledge of DMV laws and regulations as related to vehicle titles. - Practice and promote teamwork at all times. Set a good personal example of attitude and performance. - Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents to the Manager. - Practice and promote company Core Values: Integrity, Customer Care, Innovation, Safety, Teamwork, Employee Welfare, Community Involvement and Fun. Qualifications: - High School Diploma or GED preferred. - One (1) year of title experience at dealership or auction. - Effective customer relations, communication and interpersonal skills required. - Computer skills preferred. Physical Requirements and Working Conditions: They physical activity requirements of the position are Light Physical Work . Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions. Constant sitting, standing, watching, touching and fingering, listening, talking, grasping Frequent walking, reaching, feeling, kneeling, stooping, crouching, lifting Occasional pushing, pulling Potential running, jumping, yelling or other rapid or forceful movement in emergency situations This position is subject to inside working conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with automobile operations and emissions. KAR is an equal opportunity employer. KAR is a drug free work place. #CB

Keywords: Insurance Auto Auctions, Eugene , Clerk - Fleet/Lease, Professions , Eugene, Oregon

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