Customer Service Associate - Florence

Company: Goodwill of Lane & South Coast Counties &
Location: Florence
Posted on: April 3, 2026

Job Description:

Description Customer Service Associate Job Description Work with customers in accepting donations, sorting and preparing items for sale, stocking shelves and racks, processing customer purchases, and payments. Job Summary Do you thrive on variety, independence, and meaningful challenges, and like working with people? In this role, you'll enjoy a fast-paced environment that keeps you engaged with work that is always changing. Your days will be filled with diverse tasks that require creative problem-solving, allowing you to work independently and make a real impact. Get consistent hours and a schedule while earning a competitive wage. We're looking for self-motivated individuals who want to tackle new challenges, grow professionally, and join a supportive team that values personal development. Our comprehensive benefits package includes medical plus vision and dental insurance, a retirement plan with a generous employer match, and performance-based opportunities. Essential Duties and Responsibilities • Accept donations of household goods. • Sort donations, determine salability, and value of items, and prepare items for sale. • Stock goods on store shelves, on racks, on the floor, and in glass cases. • Process customer purchases and payments, including counting and verifying register contents. • Maintain and clean store, donation center, and grounds. • Follow safety and loss prevention practices. Job Requirements • 16 years of age or older. • Eligible to work in the United States (must provide required documentation). • Able to speak, read, and write in English. • Pass a criminal background check (some records are acceptable). • Pass a drug screening for all federally controlled substances, including cannabis (THC). Experience Three months of cashier or related experience and/or training preferred but not required. Education No minimum education requirement. Certificates, Licenses, and Registrations None. Physical Demands of Work • Frequently lift 10-35 pounds and/or move up to 100 pounds with assistance. Medium to heavy DOT Strength Classification. • Stand and walk. • Speak and hear. • See things close and in color and be able to adjust focus. • Use hands to feel objects, tools, or controls, and reach with hands and arms. • Use telephone, cash register, handheld pricing/tagging machine, paper, and pens. • Ability to perform the essential duties of the positions, with or without reasonable accommodations. Work Environment • Fast-paced environment. • Work with customers and members of the public. • Indoor and outdoor warehouse and store. • Potential exposure to dust or airborne particles and outside weather conditions. • Fluctuating temperatures based on work location. • Noise level is usually loud. Work Hours In addition to weekdays, must have availability on weekends, evenings, and Qualifications EXPERIENCE Must be 16 years of age or older, must be 18 years to operate safety sensitive equipment. Previous retail or customer service experience a plus. EDUCATION No minimum education requirements. CERTIFICATES, LICENSES, REGISTATIONS Must become certified on equipment (e.g., forklift, pallet jack, tilter) as needed. PHYSICAL DEMANDS OF WORK REQUIREMENTS The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly lift 10-35 pounds and/or move up to 100 pounds with assistance. Use of vision (close and distance, peripheral, depth perception, color) with the ability to adjust focus required. Stand and/or walk for extended periods (up to 8 hours/day). Frequently lift, carry, push, pull, bend, stoop, twist, crouch, and climb. Use hands to feel objects, tools, or controls, and reach with hands and arms. Required to talk and/or hear. DOT Strength Classification: Medium. WORK ENVIRONMENT Work may be indoors or outdoors. Fast-paced retail environment with exposure to the weather, dust, odor and public interactions. Exposure to potentially hazardous materials (e.g., broken glass, sharp objects). Environment may be heated and/or air-conditioned and the noise level is usually loud. Personal Protection Equipment (PPE) is provided and must be worn when handling or sorting raw donations. WORK HOURS Must be available during operating hours, including weekends, evenings, and holidays. CORE COMPETENCIES Respect, Cooperation, and Teamwork – Demonstrates respect, professionalism, and inclusive behavior while working collaboratively with customers, coworkers, and leadership to support a positive and team-oriented environment. Customer Service and Communication – Provide excellent service by actively listening, communicating clearly, and responding to customer and team needs with professionalism, courtesy, and a solution-focused approach. Adaptability, Dependability, and Accountability – Embrace change with a positive attitude, adjust to shifting priorities, and consistently deliver reliable, solution-focused work while meeting attendance, punctuality, and performance expectations. Safety, Loss Prevention, and Asset Protection – Promote a safe, clean, and secure environment by following safety protocols, using proper equipment and techniques, reporting hazards or theft, and protecting company assets in alignment with policies and training.

Keywords: Goodwill of Lane & South Coast Counties & , Eugene , Customer Service Associate - Florence, Retail - All , Florence, Oregon