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Customer Service Reps

Company: Connexion Systems + Engineering
Location: Remote
Posted on: May 13, 2022

Job Description:

Main Responsibilities: --- Deliver outstanding customer interactions that promote credibility, trust, and loyalty with our customers. --- Answer customer inquiries with a professional approach while adhering to measurable departmental goals. --- Process email and fax orders with attention to detail, accuracy, and timeliness. --- Ensure interaction quality and consistency with each customer contact. --- Manage customer inquiries requiring investigation, trouble-shooting, and problem-solving in an efficient, professional, and timely manner. --- Ensure order optimization for customers by uncovering unstated needs. --- Proactively promote featured products and special promotions. --- Actively participate in product training sessions. --- Identify areas to improve the customer experience or operational effectiveness and proactively share with management and/or key stakeholders. Collaborate with the Inside Sales Team to optimize revenue opportunities. --- Shift Hours (M-F): 10:30am - 7:00pm - Temporarily Remote Job Requirements:

  • Required Skills/Abilities:--- Associate or bachelor's degree preferred, or equivalent work experience.--- 1 - 2 years of customer service experience, preferably in a contact center environment.--- Customer-focused approach that comes naturally that can comfortably span interactions from highly efficient to empathetic.--- Quick learner that is highly adaptable to changing information, processes, and technology.--- Personal computer proficiency required: Microsoft Office and web-based applications experience preferred.--- Great team-player that aids colleagues as needed.--- Positive attitude and a proactive approach are required.--- Strong verbal and written communication skills.--- Commitment to being reliable and punctual

Keywords: Connexion Systems + Engineering, Eugene , Customer Service Reps, Sales , Remote, Oregon

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