EugeneRecruiter
the smart solution for Eugene jobs

Call Center Service Representative

Company: Oregon Community Credit Union
Location: Eugene
Posted on: September 9, 2018

Job Description:


OCCU's Call Center is growing! We have 8 new openings for full time Call Center Service Representatives in Eugene. If you are passionate about member service and want to be part of a dynamic and growing Credit Union, consider applying today!
A Call Center Service Representative assists members and potential members with their Credit Union needs. They actively educate, offer products and services in a professional and competent manner, set up new accounts, identify cross-selling opportunities, respond to problems, and direct members to appropriate employees. OCCU Call Center Service Representatives speak with more members than any other department in the Credit Union, giving them a unique ability to make a big impact on our membership.
As a not-for-profit financial institution, we strive to provide remarkable value and unparalleled personal guidance with every interaction. We focus on member service, community involvement and providing value to our more than 150,000 members with every decision we make. In exchange for high levels of work performance, dedication and innovative thinking, we are committed to providing our employees with a challenging, fun, open and engaging work environment that motivates them to stay with us over the long haul. Benefits include a robust 401(k) program with employer match after 6 months; medical, vision and dental coverage that starts the month after hire; life insurance and much more.
Location: Eugene, Oregon
Beginning Salary Range: $13.80 - $16.82 per hour, eligible for commission
Job Responsibilities:


  • Provide members and potential members with accurate and precise information about all Credit Union products and services. Resolve problems that are within their authority to resolve. Refer problems that are beyond their authority to their supervisor, along with their recommendations for resolution. Maintain a high level of professionalism and utilize problem resolution skills to assist members.
  • Have a full understanding of phone operating system and perform within the service level standards set by the Member Contact Center Manager.
  • Identify cross-sell opportunities and cross-sell services to members while providing accurate, courteous, friendly, timely, and professional service.
  • Maintain member account information on Credit Union computer system and ensure that appropriate and accurate records are maintained. Understand and adhere to the Credit Union's member privacy policy and appropriately verify members and accounts according to Credit Union expectations.
  • Receive, process, and post member financial transactions, including deposits, withdrawals and loan payments in an accurate and efficient manner.
  • Act as a liaison between members and various organizations and departments, and respond to all electronic and written correspondence within one day.
  • Must follow all BSA regulations, including completing CTR reports when applicable, reporting suspicious activity via SAR when applicable and completing annual training.
  • Perform other related duties as assigned.

    Job Expectations:

    • To follow all company policies and act as a role model to others in the following of these policies. This includes, but is not limited to, providing exceptional internal and external service, championing company values, representing the Credit Union with a high level of professionalism, working hard to support your teams, and arriving to work on time every day with a positive attitude.
    • To be accurate in all work performed. Accuracy is key to providing exceptional member service.
    • To look for cross-sell opportunities that help our membership. To meet monthly sales goals.
    • To keep track of ones schedule and to attend work and meetings as scheduled and on-time.
    • To stay up to date with product, procedure, and other pertinent changes. To attend and complete training that enhances ones ability to perform his or her job.

      Experience:
      Six months to two years of similar or related experience.
      Education:
      Equivalent to a high school education.
      Physical Demands and Work Requirements:
      The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      • Physical Demands: While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and to talk and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
      • Work Environment: The noise level in the work environment is usually moderate.
      • Work Hours: This job can typically be done within a Monday thru Saturday schedule; however, based on events going on there will be times when evening and weekend work is required with little or no notice.

        Oregon Community Credit Union is an Equal Opportunity Employer
        PI103850414

        Keywords: Oregon Community Credit Union, Eugene , Call Center Service Representative, Sales , Eugene, Oregon

        Click here to apply!

        Didn't find what you're looking for? Search again!


        I'm looking for
        in category
        within


Other Sales Jobs


Real Estate Agent - New or Licensed
Description: New and Experienced Agents Welcome br Keller Williams Realty is the number one real estate company in the US, and we re looking to find a select group of motivated people to join our rapidly-growing (more...)
Company: Keller Williams Realty
Location: Eugene
Posted on: 09/23/2018

Insurance - Entry Level Sales Training Provided
Description: About the JobBankers Life is currently hiring Insurance Agents / Insurance Sales Professionals We're looking for motivated leaders with strong management skills, a proven track record of success, and (more...)
Company: Bankers Life
Location: Eugene
Posted on: 09/23/2018

Real Estate Agent - New or Licensed
Description: Real Estate Agent - New or Licensed New and Experienced Agents Welcome Keller Williams Realty is the number one real estate company in the US, and we re looking to find a select group of motivated people (more...)
Company: Keller Williams Realty
Location: Eugene
Posted on: 09/21/2018


Real Estate Agent - New or Licensed
Description: New and Experienced Agents Welcome br Keller Williams Realty is the number one real estate company in the US, and we re looking to find a select group of motivated people to join our rapidly-growing (more...)
Company: Keller Williams Realty
Location: Eugene
Posted on: 09/21/2018

Customer Service Representative
Description: Join a powerful company with empowered associates Begin your success story here Looking for a career that combines your brilliant people skills with your enthusiasm about customer service Aaron's (more...)
Company: Aaron's, Inc.
Location: Springfield
Posted on: 09/21/2018

Business to Business Appointment Setting
Description: TeleReach Corporate is a national telephone-marketing firm engaged exclusively in outbound business to business calls. We offer a unique
Company: TeleReach Corporate
Location: Albany
Posted on: 09/20/2018

Sales Agent - Flexible
Description: SALES AGENTS NEEDED 300 to 1,000 per week, part-time or full-time If you stink at selling and hate pressuring people, trying to convince them to buy stuff they
Company: NuMedia
Location: Eugene
Posted on: 09/21/2018

Real Estate Agent - Licensed Only
Description: Real Estate Agent - Licensed Only You may have seen our signs or heard good things about how we do business, but here is what you really need to know about Keller Williams Realty. We are 100 dedicated (more...)
Company: Keller Williams Realty
Location: Bend
Posted on: 09/21/2018

Customer Service Representative
Description: Join a powerful company with empowered associates Begin your success story here Looking for a career that combines your brilliant people skills with your enthusiasm about customer service Aaron's (more...)
Company: Aaron's, Inc.
Location: Salem
Posted on: 09/21/2018

Insurance Agent (Outside Sales)
Description: Description We believe in diligently working to understand and serve customers to meet their financial security needs. This is why we exist.The Career BasicsWe're looking for insurance sales agents focused (more...)
Company: COUNTRY Financial
Location: Eugene
Posted on: 09/23/2018

Log In or Create An Account


Find us on Facebook

Find us on LinkedIn

Get the latest Oregon jobs by following @recnetOR on Twitter!

Eugene RSS job feeds